TSB: INFINITI EX35, G35, G37, M45, Q45, QX56 (2002–2013)

Bulletin ITB14021B — May 10, 2016

Bulletin Details

Bulletin IDITB14021B
ManufacturerINFINITI
ModelsEX35, G35, G37, M45, Q45, QX56
Model Years2002–2013
Date IssuedMay 10, 2016
Date Added to NHTSAMay 10, 2021
ComponentPOWER TRAIN
Vehicles Affected99 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and

Affected Vehicles

MakeModelYearComponent
INFINITI EX35 2013 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI EX35 2013 350000 EQUIPMENT
INFINITI EX35 2013 100000 POWER TRAIN
INFINITI EX35 2012 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI EX35 2012 350000 EQUIPMENT
INFINITI EX35 2012 100000 POWER TRAIN
INFINITI EX35 2011 350000 EQUIPMENT
INFINITI EX35 2011 100000 POWER TRAIN
INFINITI EX35 2011 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI EX35 2010 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI EX35 2010 350000 EQUIPMENT
INFINITI EX35 2010 100000 POWER TRAIN
INFINITI M45 2010 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI M45 2010 350000 EQUIPMENT
INFINITI M45 2010 100000 POWER TRAIN
INFINITI QX56 2010 350000 EQUIPMENT
INFINITI QX56 2010 100000 POWER TRAIN
INFINITI QX56 2010 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI EX35 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI EX35 2009 350000 EQUIPMENT
INFINITI EX35 2009 100000 POWER TRAIN
INFINITI G37 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI G37 2009 350000 EQUIPMENT
INFINITI G37 2009 100000 POWER TRAIN
INFINITI M45 2009 100000 POWER TRAIN
INFINITI M45 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI M45 2009 350000 EQUIPMENT
INFINITI QX56 2009 100000 POWER TRAIN
INFINITI QX56 2009 350000 EQUIPMENT
INFINITI QX56 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI EX35 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI EX35 2008 350000 EQUIPMENT
INFINITI EX35 2008 100000 POWER TRAIN
INFINITI G35 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI G35 2008 100000 POWER TRAIN
INFINITI G35 2008 350000 EQUIPMENT
INFINITI G37 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI G37 2008 350000 EQUIPMENT
INFINITI G37 2008 100000 POWER TRAIN
INFINITI M45 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI M45 2008 350000 EQUIPMENT
INFINITI M45 2008 100000 POWER TRAIN
INFINITI QX56 2008 100000 POWER TRAIN
INFINITI QX56 2008 350000 EQUIPMENT
INFINITI QX56 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI G35 2007 100000 POWER TRAIN
INFINITI G35 2007 350000 EQUIPMENT
INFINITI G35 2007 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI M45 2007 350000 EQUIPMENT
INFINITI M45 2007 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI M45 2007 100000 POWER TRAIN
INFINITI QX56 2007 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI QX56 2007 350000 EQUIPMENT
INFINITI QX56 2007 100000 POWER TRAIN
INFINITI G35 2006 350000 EQUIPMENT
INFINITI G35 2006 100000 POWER TRAIN
INFINITI G35 2006 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI M45 2006 100000 POWER TRAIN
INFINITI M45 2006 350000 EQUIPMENT
INFINITI M45 2006 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI Q45 2006 100000 POWER TRAIN
INFINITI Q45 2006 350000 EQUIPMENT
INFINITI Q45 2006 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI QX56 2006 100000 POWER TRAIN
INFINITI QX56 2006 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI QX56 2006 350000 EQUIPMENT
INFINITI G35 2005 350000 EQUIPMENT
INFINITI G35 2005 100000 POWER TRAIN
INFINITI G35 2005 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI Q45 2005 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI Q45 2005 350000 EQUIPMENT
INFINITI Q45 2005 100000 POWER TRAIN
INFINITI QX56 2005 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI QX56 2005 350000 EQUIPMENT
INFINITI QX56 2005 100000 POWER TRAIN
INFINITI G35 2004 350000 EQUIPMENT
INFINITI G35 2004 100000 POWER TRAIN
INFINITI G35 2004 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI M45 2004 100000 POWER TRAIN
INFINITI M45 2004 350000 EQUIPMENT
INFINITI M45 2004 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI Q45 2004 100000 POWER TRAIN
INFINITI Q45 2004 350000 EQUIPMENT
INFINITI Q45 2004 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI QX56 2004 100000 POWER TRAIN
INFINITI QX56 2004 350000 EQUIPMENT
INFINITI QX56 2004 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI G35 2003 100000 POWER TRAIN
INFINITI G35 2003 350000 EQUIPMENT
INFINITI G35 2003 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI M45 2003 100000 POWER TRAIN
INFINITI M45 2003 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI M45 2003 350000 EQUIPMENT
INFINITI Q45 2003 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI Q45 2003 350000 EQUIPMENT
INFINITI Q45 2003 100000 POWER TRAIN
INFINITI Q45 2002 356000 EQUIPMENT ADAPTIVE/MOBILITY
INFINITI Q45 2002 350000 EQUIPMENT
INFINITI Q45 2002 100000 POWER TRAIN

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized INFINITI dealer. Bring this bulletin ID (ITB14021B) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.