TSB: INFINITI JX, M, Q50, QX50, QX56, QX60, QX80 (2011–2015)

Bulletin ITB10037D — July 7, 2015

Bulletin Details

Bulletin IDITB10037D
ManufacturerINFINITI
ModelsJX, M, Q50, QX50, QX56, QX60, QX80
Model Years2011–2015
Date IssuedJuly 7, 2015
Date Added to NHTSAMay 10, 2021
ComponentSTEERING
Vehicles Affected39 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

SERVICE INFORMATION The Applied Vehicles are equipped with a new version of Intelligent Key presets memory. Each Intelligent Key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that

Affected Vehicles

MakeModelYearComponent
INFINITI Q50 2015 140000 AIR BAGS
INFINITI Q50 2015 130000 VISIBILITY
INFINITI Q50 2015 010000 STEERING
INFINITI QX50 2015 010000 STEERING
INFINITI QX50 2015 130000 VISIBILITY
INFINITI QX50 2015 140000 AIR BAGS
INFINITI QX60 2015 140000 AIR BAGS
INFINITI QX60 2015 130000 VISIBILITY
INFINITI QX60 2015 010000 STEERING
INFINITI QX80 2015 140000 AIR BAGS
INFINITI QX80 2015 130000 VISIBILITY
INFINITI QX80 2015 010000 STEERING
INFINITI Q50 2014 140000 AIR BAGS
INFINITI Q50 2014 130000 VISIBILITY
INFINITI Q50 2014 010000 STEERING
INFINITI QX50 2014 010000 STEERING
INFINITI QX50 2014 140000 AIR BAGS
INFINITI QX50 2014 130000 VISIBILITY
INFINITI QX60 2014 140000 AIR BAGS
INFINITI QX60 2014 130000 VISIBILITY
INFINITI QX60 2014 010000 STEERING
INFINITI QX80 2014 140000 AIR BAGS
INFINITI QX80 2014 130000 VISIBILITY
INFINITI QX80 2014 010000 STEERING
INFINITI JX 2013 130000 VISIBILITY
INFINITI JX 2013 140000 AIR BAGS
INFINITI JX 2013 010000 STEERING
INFINITI QX56 2013 140000 AIR BAGS
INFINITI QX56 2013 130000 VISIBILITY
INFINITI QX56 2013 010000 STEERING
INFINITI M 2012 140000 AIR BAGS
INFINITI M 2012 130000 VISIBILITY
INFINITI M 2012 010000 STEERING
INFINITI QX56 2012 140000 AIR BAGS
INFINITI QX56 2012 130000 VISIBILITY
INFINITI QX56 2012 010000 STEERING
INFINITI QX56 2011 010000 STEERING
INFINITI QX56 2011 140000 AIR BAGS
INFINITI QX56 2011 130000 VISIBILITY

Related INFINITI Recalls

CampaignModelYearComponentSummary
QX80 2026 BACK OVER PREVENTION:SOFTWARE Nissan North America, Inc. (Nissan) is recalling certain 2025 Murano, 2025-20...
QX80 2025 BACK OVER PREVENTION:SOFTWARE Nissan North America, Inc. (Nissan) is recalling certain 2025 Murano, 2025-20...
QX50 2021 ENGINE AND ENGINE COOLING:ENGINE:HARD... Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 201...
QX55 2022 ENGINE AND ENGINE COOLING:ENGINE:HARD... Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 201...
QX50 2022 ENGINE AND ENGINE COOLING:ENGINE:HARD... Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 201...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized INFINITI dealer. Bring this bulletin ID (ITB10037D) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.