TSB: INFINITI EX35, FX35, FX45, FX50, G20, G25, G35, G37, I30, I35, J30, JX35, M30, M35, M35 HYBRID, M37, M37 HYBRID, M45, M56, M56 HYBRID, Q45, QX, QX4, QX56 (1991–2013)

Bulletin ITB-13-12 — April 3, 2013

Bulletin Details

Bulletin IDITB-13-12
ManufacturerINFINITI
ModelsEX35, FX35, FX45, FX50, G20, G25, G35, G37, I30, I35, J30, JX35, M30, M35, M35 HYBRID, M37, M37 HYBRID, M45, M56, M56 HYBRID, Q45, QX, QX4, QX56
Model Years1991–2013
Date IssuedApril 3, 2013
Date Added to NHTSAApril 10, 2013
ComponentLATCHES/LOCKS/LINKAGES
Vehicles Affected171 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

INFINITI: LOCK/UNLOCK REQUEST BUTTON ON OUTSIDE DOOR HANDLE OUTSIDE DOOR HANDLE DOES NOT RESPOND. LOCK/UNLOCK REQUEST BUTTON LOCATED ON OUTSIDE DOOR HANDLES OF VEHICLES CAN BE DISABLED (OR ENABLED) THROUGH EITHER THE "COMFORT & CONV" SETTI

Affected Vehicles

MakeModelYearComponent
INFINITI JX35 2013 170000 LATCHES/LOCKS/LINKAGES
INFINITI M37 2013 170000 LATCHES/LOCKS/LINKAGES
INFINITI M37 HYBRID 2013 170000 LATCHES/LOCKS/LINKAGES
INFINITI M56 2013 170000 LATCHES/LOCKS/LINKAGES
INFINITI M56 HYBRID 2013 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX56 2013 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX35 2012 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX50 2012 170000 LATCHES/LOCKS/LINKAGES
INFINITI G37 2012 170000 LATCHES/LOCKS/LINKAGES
INFINITI M35 HYBRID 2012 170000 LATCHES/LOCKS/LINKAGES
INFINITI M37 2012 170000 LATCHES/LOCKS/LINKAGES
INFINITI M37 HYBRID 2012 170000 LATCHES/LOCKS/LINKAGES
INFINITI M56 2012 170000 LATCHES/LOCKS/LINKAGES
INFINITI M56 HYBRID 2012 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX 2012 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX56 2012 170000 LATCHES/LOCKS/LINKAGES
INFINITI EX35 2011 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX35 2011 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX50 2011 170000 LATCHES/LOCKS/LINKAGES
INFINITI G25 2011 170000 LATCHES/LOCKS/LINKAGES
INFINITI G37 2011 170000 LATCHES/LOCKS/LINKAGES
INFINITI M37 2011 170000 LATCHES/LOCKS/LINKAGES
INFINITI M37 HYBRID 2011 170000 LATCHES/LOCKS/LINKAGES
INFINITI M56 2011 170000 LATCHES/LOCKS/LINKAGES
INFINITI M56 HYBRID 2011 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX 2011 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX56 2011 170000 LATCHES/LOCKS/LINKAGES
INFINITI EX35 2010 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX35 2010 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX50 2010 170000 LATCHES/LOCKS/LINKAGES
INFINITI G37 2010 170000 LATCHES/LOCKS/LINKAGES
INFINITI M35 2010 170000 LATCHES/LOCKS/LINKAGES
INFINITI M45 2010 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX56 2010 170000 LATCHES/LOCKS/LINKAGES
INFINITI EX35 2009 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX35 2009 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX50 2009 170000 LATCHES/LOCKS/LINKAGES
INFINITI G35 2009 170000 LATCHES/LOCKS/LINKAGES
INFINITI G37 2009 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 2009 170000 LATCHES/LOCKS/LINKAGES
INFINITI M35 2009 170000 LATCHES/LOCKS/LINKAGES
INFINITI M45 2009 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX4 2009 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX56 2009 170000 LATCHES/LOCKS/LINKAGES
INFINITI EX35 2008 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX35 2008 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX45 2008 170000 LATCHES/LOCKS/LINKAGES
INFINITI G35 2008 170000 LATCHES/LOCKS/LINKAGES
INFINITI G37 2008 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 2008 170000 LATCHES/LOCKS/LINKAGES
INFINITI M35 2008 170000 LATCHES/LOCKS/LINKAGES
INFINITI M45 2008 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX4 2008 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX56 2008 170000 LATCHES/LOCKS/LINKAGES
INFINITI EX35 2007 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX35 2007 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX45 2007 170000 LATCHES/LOCKS/LINKAGES
INFINITI G35 2007 170000 LATCHES/LOCKS/LINKAGES
INFINITI G37 2007 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 2007 170000 LATCHES/LOCKS/LINKAGES
INFINITI M35 2007 170000 LATCHES/LOCKS/LINKAGES
INFINITI M45 2007 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX4 2007 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX56 2007 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX35 2006 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX45 2006 170000 LATCHES/LOCKS/LINKAGES
INFINITI G35 2006 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 2006 170000 LATCHES/LOCKS/LINKAGES
INFINITI M35 2006 170000 LATCHES/LOCKS/LINKAGES
INFINITI M45 2006 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 2006 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX4 2006 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX56 2006 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX35 2005 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX45 2005 170000 LATCHES/LOCKS/LINKAGES
INFINITI G35 2005 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 2005 170000 LATCHES/LOCKS/LINKAGES
INFINITI M35 2005 170000 LATCHES/LOCKS/LINKAGES
INFINITI M45 2005 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 2005 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX4 2005 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX56 2005 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX35 2004 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX45 2004 170000 LATCHES/LOCKS/LINKAGES
INFINITI G35 2004 170000 LATCHES/LOCKS/LINKAGES
INFINITI I30 2004 170000 LATCHES/LOCKS/LINKAGES
INFINITI I35 2004 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 2004 170000 LATCHES/LOCKS/LINKAGES
INFINITI M35 2004 170000 LATCHES/LOCKS/LINKAGES
INFINITI M45 2004 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 2004 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX4 2004 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX56 2004 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX35 2003 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX45 2003 170000 LATCHES/LOCKS/LINKAGES
INFINITI G35 2003 170000 LATCHES/LOCKS/LINKAGES
INFINITI I30 2003 170000 LATCHES/LOCKS/LINKAGES
INFINITI I35 2003 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 2003 170000 LATCHES/LOCKS/LINKAGES
INFINITI M35 2003 170000 LATCHES/LOCKS/LINKAGES
INFINITI M45 2003 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 2003 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX4 2003 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX35 2002 170000 LATCHES/LOCKS/LINKAGES
INFINITI G20 2002 170000 LATCHES/LOCKS/LINKAGES
INFINITI G35 2002 170000 LATCHES/LOCKS/LINKAGES
INFINITI I30 2002 170000 LATCHES/LOCKS/LINKAGES
INFINITI I35 2002 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 2002 170000 LATCHES/LOCKS/LINKAGES
INFINITI M35 2002 170000 LATCHES/LOCKS/LINKAGES
INFINITI M45 2002 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 2002 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX4 2002 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX56 2002 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX35 2001 170000 LATCHES/LOCKS/LINKAGES
INFINITI FX45 2001 170000 LATCHES/LOCKS/LINKAGES
INFINITI G20 2001 170000 LATCHES/LOCKS/LINKAGES
INFINITI G35 2001 170000 LATCHES/LOCKS/LINKAGES
INFINITI I30 2001 170000 LATCHES/LOCKS/LINKAGES
INFINITI I35 2001 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 2001 170000 LATCHES/LOCKS/LINKAGES
INFINITI M35 2001 170000 LATCHES/LOCKS/LINKAGES
INFINITI M45 2001 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 2001 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX4 2001 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX56 2001 170000 LATCHES/LOCKS/LINKAGES
INFINITI G20 2000 170000 LATCHES/LOCKS/LINKAGES
INFINITI I30 2000 170000 LATCHES/LOCKS/LINKAGES
INFINITI I35 2000 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 2000 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 2000 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX4 2000 170000 LATCHES/LOCKS/LINKAGES
INFINITI G20 1999 170000 LATCHES/LOCKS/LINKAGES
INFINITI I30 1999 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 1999 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX4 1999 170000 LATCHES/LOCKS/LINKAGES
INFINITI G20 1998 170000 LATCHES/LOCKS/LINKAGES
INFINITI I30 1998 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 1998 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX4 1998 170000 LATCHES/LOCKS/LINKAGES
INFINITI G20 1997 170000 LATCHES/LOCKS/LINKAGES
INFINITI I30 1997 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 1997 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 1997 170000 LATCHES/LOCKS/LINKAGES
INFINITI QX4 1997 170000 LATCHES/LOCKS/LINKAGES
INFINITI G20 1996 170000 LATCHES/LOCKS/LINKAGES
INFINITI I30 1996 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 1996 170000 LATCHES/LOCKS/LINKAGES
INFINITI M30 1996 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 1996 170000 LATCHES/LOCKS/LINKAGES
INFINITI G20 1995 170000 LATCHES/LOCKS/LINKAGES
INFINITI I30 1995 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 1995 170000 LATCHES/LOCKS/LINKAGES
INFINITI M30 1995 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 1995 170000 LATCHES/LOCKS/LINKAGES
INFINITI G20 1994 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 1994 170000 LATCHES/LOCKS/LINKAGES
INFINITI M30 1994 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 1994 170000 LATCHES/LOCKS/LINKAGES
INFINITI G20 1993 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 1993 170000 LATCHES/LOCKS/LINKAGES
INFINITI M30 1993 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 1993 170000 LATCHES/LOCKS/LINKAGES
INFINITI G20 1992 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 1992 170000 LATCHES/LOCKS/LINKAGES
INFINITI M30 1992 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 1992 170000 LATCHES/LOCKS/LINKAGES
INFINITI G20 1991 170000 LATCHES/LOCKS/LINKAGES
INFINITI J30 1991 170000 LATCHES/LOCKS/LINKAGES
INFINITI M30 1991 170000 LATCHES/LOCKS/LINKAGES
INFINITI Q45 1991 170000 LATCHES/LOCKS/LINKAGES

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized INFINITI dealer. Bring this bulletin ID (ITB-13-12) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.