TSB: INFINITI EX35, FX, FX35, FX45, G25, G35, G37, J30, JX35, M, M35, M45, QX, QX4, QX56 (2007–2013)

Bulletin ITB-12-005 — February 3, 2012

Bulletin Details

Bulletin IDITB-12-005
ManufacturerINFINITI
ModelsEX35, FX, FX35, FX45, G25, G35, G37, J30, JX35, M, M35, M45, QX, QX4, QX56
Model Years2007–2013
Date IssuedFebruary 3, 2012
Date Added to NHTSAApril 24, 2012
ComponentSTRUCTURE:BODY:DOOR
Vehicles Affected110 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

INFINITI: VEHICLES USING INTELLIGENT KEY SYSTEM AND/OR DOOR REQUEST SWITCH CAN NOT LOCK OR UNLOCK VEHICLE DOORS. *PE

Affected Vehicles

MakeModelYearComponent
INFINITI JX35 2013 162300 STRUCTURE:BODY:DOOR
INFINITI JX35 2013 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI G37 2012 162300 STRUCTURE:BODY:DOOR
INFINITI G37 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M 2012 162300 STRUCTURE:BODY:DOOR
INFINITI M 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI QX 2012 162300 STRUCTURE:BODY:DOOR
INFINITI QX 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI QX56 2012 162300 STRUCTURE:BODY:DOOR
INFINITI QX56 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI EX35 2011 162300 STRUCTURE:BODY:DOOR
INFINITI EX35 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI FX 2011 162300 STRUCTURE:BODY:DOOR
INFINITI FX 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI G25 2011 162300 STRUCTURE:BODY:DOOR
INFINITI G25 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI G37 2011 162300 STRUCTURE:BODY:DOOR
INFINITI G37 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M 2011 162300 STRUCTURE:BODY:DOOR
INFINITI M 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI QX 2011 162300 STRUCTURE:BODY:DOOR
INFINITI QX 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI QX56 2011 162300 STRUCTURE:BODY:DOOR
INFINITI QX56 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI EX35 2010 162300 STRUCTURE:BODY:DOOR
INFINITI EX35 2010 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI FX 2010 162300 STRUCTURE:BODY:DOOR
INFINITI FX 2010 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI FX35 2010 162300 STRUCTURE:BODY:DOOR
INFINITI FX35 2010 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI G37 2010 162300 STRUCTURE:BODY:DOOR
INFINITI G37 2010 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M 2010 162300 STRUCTURE:BODY:DOOR
INFINITI M 2010 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M35 2010 162300 STRUCTURE:BODY:DOOR
INFINITI M35 2010 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M45 2010 162300 STRUCTURE:BODY:DOOR
INFINITI M45 2010 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI QX56 2010 162300 STRUCTURE:BODY:DOOR
INFINITI QX56 2010 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI EX35 2009 162300 STRUCTURE:BODY:DOOR
INFINITI EX35 2009 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI FX 2009 162300 STRUCTURE:BODY:DOOR
INFINITI FX 2009 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI FX35 2009 162300 STRUCTURE:BODY:DOOR
INFINITI FX35 2009 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI G35 2009 162300 STRUCTURE:BODY:DOOR
INFINITI G35 2009 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI G37 2009 162300 STRUCTURE:BODY:DOOR
INFINITI G37 2009 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI J30 2009 162300 STRUCTURE:BODY:DOOR
INFINITI J30 2009 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M 2009 162300 STRUCTURE:BODY:DOOR
INFINITI M 2009 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M35 2009 162300 STRUCTURE:BODY:DOOR
INFINITI M35 2009 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M45 2009 162300 STRUCTURE:BODY:DOOR
INFINITI M45 2009 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI QX4 2009 162300 STRUCTURE:BODY:DOOR
INFINITI QX4 2009 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI QX56 2009 162300 STRUCTURE:BODY:DOOR
INFINITI QX56 2009 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI EX35 2008 162300 STRUCTURE:BODY:DOOR
INFINITI EX35 2008 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI FX 2008 162300 STRUCTURE:BODY:DOOR
INFINITI FX 2008 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI FX35 2008 162300 STRUCTURE:BODY:DOOR
INFINITI FX35 2008 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI FX45 2008 162300 STRUCTURE:BODY:DOOR
INFINITI FX45 2008 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI G35 2008 162300 STRUCTURE:BODY:DOOR
INFINITI G35 2008 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI G37 2008 162300 STRUCTURE:BODY:DOOR
INFINITI G37 2008 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI J30 2008 162300 STRUCTURE:BODY:DOOR
INFINITI J30 2008 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M 2008 162300 STRUCTURE:BODY:DOOR
INFINITI M 2008 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M35 2008 162300 STRUCTURE:BODY:DOOR
INFINITI M35 2008 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M45 2008 162300 STRUCTURE:BODY:DOOR
INFINITI M45 2008 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI QX4 2008 162300 STRUCTURE:BODY:DOOR
INFINITI QX4 2008 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI QX56 2008 162300 STRUCTURE:BODY:DOOR
INFINITI QX56 2008 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI EX35 2007 162300 STRUCTURE:BODY:DOOR
INFINITI EX35 2007 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI FX 2007 162300 STRUCTURE:BODY:DOOR
INFINITI FX 2007 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI FX35 2007 162300 STRUCTURE:BODY:DOOR
INFINITI FX35 2007 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI FX45 2007 162300 STRUCTURE:BODY:DOOR
INFINITI FX45 2007 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI G35 2007 162300 STRUCTURE:BODY:DOOR
INFINITI G35 2007 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI G37 2007 162300 STRUCTURE:BODY:DOOR
INFINITI G37 2007 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI J30 2007 162300 STRUCTURE:BODY:DOOR
INFINITI J30 2007 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M 2007 162300 STRUCTURE:BODY:DOOR
INFINITI M 2007 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M35 2007 162300 STRUCTURE:BODY:DOOR
INFINITI M35 2007 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI M45 2007 162300 STRUCTURE:BODY:DOOR
INFINITI M45 2007 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI QX4 2007 162300 STRUCTURE:BODY:DOOR
INFINITI QX4 2007 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INFINITI QX56 2007 162300 STRUCTURE:BODY:DOOR
INFINITI QX56 2007 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Related INFINITI Recalls

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized INFINITI dealer. Bring this bulletin ID (ITB-12-005) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.