TSB: INFINITI EX35, FX, G37, M, QX56 (2010–2012)

Bulletin ITB-11-046 — January 28, 2013

Bulletin Details

Bulletin IDITB-11-046
ManufacturerINFINITI
ModelsEX35, FX, G37, M, QX56
Model Years2010–2012
Date IssuedJanuary 28, 2013
Date Added to NHTSAOctober 5, 2011
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected7 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

INFINITI: NAVIGATION UPDATE SOFTWARE FOR CALL WAITING FUNCTION. *PE SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. MODEL 2010-2011 G37, QX56, FX35, FX30, EX35, M37, M56, M35H HYBRID. *PE

Affected Vehicles

MakeModelYearComponent
INFINITI M 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
INFINITI EX35 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
INFINITI M 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
INFINITI QX56 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
INFINITI EX35 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
INFINITI FX 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
INFINITI G37 2010 118000 ELECTRICAL SYSTEM:SOFTWARE

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized INFINITI dealer. Bring this bulletin ID (ITB-11-046) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.