TSB: INFINITI EX35, FX35, FX45, G25, G35, G37, J30, JX35, M35, M35 HYBRID, M37, M37 HYBRID, M45, M56, M56 HYBRID, QX, QX4, QX56 (2008–2013)

Bulletin ITB-09-011-A — August 27, 2012

Bulletin Details

Bulletin IDITB-09-011-A
ManufacturerINFINITI
ModelsEX35, FX35, FX45, G25, G35, G37, J30, JX35, M35, M35 HYBRID, M37, M37 HYBRID, M45, M56, M56 HYBRID, QX, QX4, QX56
Model Years2008–2013
Date IssuedAugust 27, 2012
Date Added to NHTSANovember 5, 2012
ComponentVISIBILITY/WIPER (PWS)
Vehicles Affected47 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

INFINITI: WHEN INSECTS, DIRT, FINGER PRINTS, OIL FILM, MOISTURE OR EXHAUST GAS IS NEAR OR AROUND RAIN SENSOR, THIS CAUSES THE RAIN SENSOR, WHEN WIPER LEVER IS PUSHED DOWN, TO EITHER MAKE A SINGLE STROKE OR OPERATE UNEXPECTEDLY. NO MODELS

Affected Vehicles

MakeModelYearComponent
INFINITI JX35 2013 130000 VISIBILITY/WIPER (PWS)
INFINITI M37 2013 130000 VISIBILITY/WIPER (PWS)
INFINITI M37 HYBRID 2013 130000 VISIBILITY/WIPER (PWS)
INFINITI M56 2013 130000 VISIBILITY/WIPER (PWS)
INFINITI M56 HYBRID 2013 130000 VISIBILITY/WIPER (PWS)
INFINITI G37 2012 130000 VISIBILITY/WIPER (PWS)
INFINITI M35 HYBRID 2012 130000 VISIBILITY/WIPER (PWS)
INFINITI M37 2012 130000 VISIBILITY/WIPER (PWS)
INFINITI M37 HYBRID 2012 130000 VISIBILITY/WIPER (PWS)
INFINITI M56 2012 130000 VISIBILITY/WIPER (PWS)
INFINITI M56 HYBRID 2012 130000 VISIBILITY/WIPER (PWS)
INFINITI QX 2012 130000 VISIBILITY/WIPER (PWS)
INFINITI QX56 2012 130000 VISIBILITY/WIPER (PWS)
INFINITI EX35 2011 130000 VISIBILITY/WIPER (PWS)
INFINITI G25 2011 130000 VISIBILITY/WIPER (PWS)
INFINITI G37 2011 130000 VISIBILITY/WIPER (PWS)
INFINITI M37 2011 130000 VISIBILITY/WIPER (PWS)
INFINITI M37 HYBRID 2011 130000 VISIBILITY/WIPER (PWS)
INFINITI M56 2011 130000 VISIBILITY/WIPER (PWS)
INFINITI M56 HYBRID 2011 130000 VISIBILITY/WIPER (PWS)
INFINITI QX 2011 130000 VISIBILITY/WIPER (PWS)
INFINITI QX56 2011 130000 VISIBILITY/WIPER (PWS)
INFINITI EX35 2010 130000 VISIBILITY/WIPER (PWS)
INFINITI FX35 2010 130000 VISIBILITY/WIPER (PWS)
INFINITI G37 2010 130000 VISIBILITY/WIPER (PWS)
INFINITI M35 2010 130000 VISIBILITY/WIPER (PWS)
INFINITI M45 2010 130000 VISIBILITY/WIPER (PWS)
INFINITI QX56 2010 130000 VISIBILITY/WIPER (PWS)
INFINITI EX35 2009 130000 VISIBILITY/WIPER (PWS)
INFINITI FX35 2009 130000 VISIBILITY/WIPER (PWS)
INFINITI G35 2009 130000 VISIBILITY/WIPER (PWS)
INFINITI G37 2009 130000 VISIBILITY/WIPER (PWS)
INFINITI J30 2009 130000 VISIBILITY/WIPER (PWS)
INFINITI M35 2009 130000 VISIBILITY/WIPER (PWS)
INFINITI M45 2009 130000 VISIBILITY/WIPER (PWS)
INFINITI QX4 2009 130000 VISIBILITY/WIPER (PWS)
INFINITI QX56 2009 130000 VISIBILITY/WIPER (PWS)
INFINITI EX35 2008 130000 VISIBILITY/WIPER (PWS)
INFINITI FX35 2008 130000 VISIBILITY/WIPER (PWS)
INFINITI FX45 2008 130000 VISIBILITY/WIPER (PWS)
INFINITI G35 2008 130000 VISIBILITY/WIPER (PWS)
INFINITI G37 2008 130000 VISIBILITY/WIPER (PWS)
INFINITI J30 2008 130000 VISIBILITY/WIPER (PWS)
INFINITI M35 2008 130000 VISIBILITY/WIPER (PWS)
INFINITI M45 2008 130000 VISIBILITY/WIPER (PWS)
INFINITI QX4 2008 130000 VISIBILITY/WIPER (PWS)
INFINITI QX56 2008 130000 VISIBILITY/WIPER (PWS)

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized INFINITI dealer. Bring this bulletin ID (ITB-09-011-A) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.