TSB: FREIGHTLINER 4900, 49X, 5700, CASCADIA (2014–2022)

Bulletin DT12 Trans Chafe — March 10, 2021

Bulletin Details

Bulletin IDDT12 Trans Chafe
ManufacturerFREIGHTLINER
Models4900, 49X, 5700, CASCADIA
Model Years2014–2022
Date IssuedMarch 10, 2021
Date Added to NHTSAApril 7, 2021
ComponentPOWER TRAIN
Vehicles Affected84 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not r

Affected Vehicles

MakeModelYearComponent
WESTERN STAR 5700 2022 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 5700 2022 350000 EQUIPMENT
WESTERN STAR 5700 2022 100000 POWER TRAIN
FREIGHTLINER CASCADIA 2022 356000 EQUIPMENT ADAPTIVE/MOBILITY
FREIGHTLINER CASCADIA 2022 350000 EQUIPMENT
FREIGHTLINER CASCADIA 2022 100000 POWER TRAIN
WESTERN STAR 4900 2021 100000 POWER TRAIN
WESTERN STAR 4900 2021 350000 EQUIPMENT
WESTERN STAR 4900 2021 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 49X 2021 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 49X 2021 350000 EQUIPMENT
WESTERN STAR 49X 2021 100000 POWER TRAIN
WESTERN STAR 5700 2021 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 5700 2021 100000 POWER TRAIN
WESTERN STAR 5700 2021 350000 EQUIPMENT
FREIGHTLINER CASCADIA 2021 356000 EQUIPMENT ADAPTIVE/MOBILITY
FREIGHTLINER CASCADIA 2021 350000 EQUIPMENT
FREIGHTLINER CASCADIA 2021 100000 POWER TRAIN
WESTERN STAR 4900 2020 100000 POWER TRAIN
WESTERN STAR 4900 2020 350000 EQUIPMENT
WESTERN STAR 4900 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 5700 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 5700 2020 350000 EQUIPMENT
WESTERN STAR 5700 2020 100000 POWER TRAIN
FREIGHTLINER CASCADIA 2020 356000 EQUIPMENT ADAPTIVE/MOBILITY
FREIGHTLINER CASCADIA 2020 350000 EQUIPMENT
FREIGHTLINER CASCADIA 2020 100000 POWER TRAIN
WESTERN STAR 4900 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 4900 2019 350000 EQUIPMENT
WESTERN STAR 4900 2019 100000 POWER TRAIN
WESTERN STAR 5700 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 5700 2019 350000 EQUIPMENT
WESTERN STAR 5700 2019 100000 POWER TRAIN
FREIGHTLINER CASCADIA 2019 100000 POWER TRAIN
FREIGHTLINER CASCADIA 2019 350000 EQUIPMENT
FREIGHTLINER CASCADIA 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 4900 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 4900 2018 350000 EQUIPMENT
WESTERN STAR 4900 2018 100000 POWER TRAIN
WESTERN STAR 5700 2018 100000 POWER TRAIN
WESTERN STAR 5700 2018 350000 EQUIPMENT
WESTERN STAR 5700 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
FREIGHTLINER CASCADIA 2018 350000 EQUIPMENT
FREIGHTLINER CASCADIA 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
FREIGHTLINER CASCADIA 2018 100000 POWER TRAIN
WESTERN STAR 4900 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 4900 2017 350000 EQUIPMENT
WESTERN STAR 4900 2017 100000 POWER TRAIN
WESTERN STAR 5700 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 5700 2017 350000 EQUIPMENT
WESTERN STAR 5700 2017 100000 POWER TRAIN
FREIGHTLINER CASCADIA 2017 100000 POWER TRAIN
FREIGHTLINER CASCADIA 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
FREIGHTLINER CASCADIA 2017 350000 EQUIPMENT
WESTERN STAR 4900 2016 350000 EQUIPMENT
WESTERN STAR 4900 2016 100000 POWER TRAIN
WESTERN STAR 4900 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 5700 2016 350000 EQUIPMENT
WESTERN STAR 5700 2016 100000 POWER TRAIN
WESTERN STAR 5700 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
FREIGHTLINER CASCADIA 2016 100000 POWER TRAIN
FREIGHTLINER CASCADIA 2016 350000 EQUIPMENT
FREIGHTLINER CASCADIA 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 4900 2015 100000 POWER TRAIN
WESTERN STAR 4900 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 4900 2015 350000 EQUIPMENT
WESTERN STAR 5700 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 5700 2015 350000 EQUIPMENT
WESTERN STAR 5700 2015 100000 POWER TRAIN
FREIGHTLINER CASCADIA 2015 100000 POWER TRAIN
FREIGHTLINER CASCADIA 2015 350000 EQUIPMENT
FREIGHTLINER CASCADIA 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 4900 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
WESTERN STAR 4900 2014 350000 EQUIPMENT
WESTERN STAR 4900 2014 100000 POWER TRAIN
WESTERN STAR 5700 2014 100000 POWER TRAIN
WESTERN STAR 5700 2014 350000 EQUIPMENT
WESTERN STAR 5700 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
FREIGHTLINER CASCADIA 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
FREIGHTLINER CASCADIA 2014 350000 EQUIPMENT
FREIGHTLINER CASCADIA 2014 100000 POWER TRAIN

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FREIGHTLINER dealer. Bring this bulletin ID (DT12 Trans Chafe) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.