TSB: VOLKSWAGEN ARTEON, ATLAS, BEETLE, CC, E-GOLF, EOS, GOLF, GOLF R, GOLF SPORTWAGEN, GTI, JETTA, TIGUAN (2014–2019)

Bulletin DC CarNet 1121 — November 3, 2021

Bulletin Details

Bulletin IDDC CarNet 1121
ManufacturerVOLKSWAGEN
ModelsARTEON, ATLAS, BEETLE, CC, E-GOLF, EOS, GOLF, GOLF R, GOLF SPORTWAGEN, GTI, JETTA, TIGUAN
Model Years2014–2019
Date IssuedNovember 3, 2021
Date Added to NHTSADecember 6, 2021
ComponentCOMMUNICATION: VEHICLE TO VEHICLE
Vehicles Affected116 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

"Dealer Communication - FOLLOW-UP 3G Sunset for MY2014-MY2019 Car-Net Equipped Vehicles"

Affected Vehicles

MakeModelYearComponent
VOLKSWAGEN ARTEON 2019 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN ARTEON 2019 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN ATLAS 2019 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN ATLAS 2019 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN BEETLE 2019 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN BEETLE 2019 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN E-GOLF 2019 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN E-GOLF 2019 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF 2019 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF 2019 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF R 2019 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF R 2019 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF SPORTWAGEN 2019 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF SPORTWAGEN 2019 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GTI 2019 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GTI 2019 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN JETTA 2019 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN JETTA 2019 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN TIGUAN 2019 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN TIGUAN 2019 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN ATLAS 2018 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN ATLAS 2018 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN BEETLE 2018 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN BEETLE 2018 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN E-GOLF 2018 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN E-GOLF 2018 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF 2018 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF 2018 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF R 2018 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF R 2018 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF SPORTWAGEN 2018 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF SPORTWAGEN 2018 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GTI 2018 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GTI 2018 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN JETTA 2018 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN JETTA 2018 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN TIGUAN 2018 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN TIGUAN 2018 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN BEETLE 2017 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN BEETLE 2017 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN CC 2017 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN CC 2017 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN E-GOLF 2017 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN E-GOLF 2017 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN EOS 2017 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN EOS 2017 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF 2017 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF 2017 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF R 2017 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF R 2017 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF SPORTWAGEN 2017 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF SPORTWAGEN 2017 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GTI 2017 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GTI 2017 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN JETTA 2017 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN JETTA 2017 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN TIGUAN 2017 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN TIGUAN 2017 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN BEETLE 2016 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN BEETLE 2016 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN CC 2016 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN CC 2016 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN E-GOLF 2016 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN E-GOLF 2016 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN EOS 2016 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN EOS 2016 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF 2016 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF 2016 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF R 2016 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF R 2016 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF SPORTWAGEN 2016 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF SPORTWAGEN 2016 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GTI 2016 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GTI 2016 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN JETTA 2016 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN JETTA 2016 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN TIGUAN 2016 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN TIGUAN 2016 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN BEETLE 2015 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN BEETLE 2015 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN CC 2015 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN CC 2015 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN E-GOLF 2015 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN E-GOLF 2015 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN EOS 2015 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN EOS 2015 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF 2015 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF 2015 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF R 2015 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF R 2015 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF SPORTWAGEN 2015 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF SPORTWAGEN 2015 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GTI 2015 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GTI 2015 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN JETTA 2015 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN JETTA 2015 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN TIGUAN 2015 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN TIGUAN 2015 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN BEETLE 2014 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN BEETLE 2014 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN CC 2014 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN CC 2014 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN EOS 2014 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN EOS 2014 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF 2014 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF 2014 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF R 2014 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF R 2014 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GOLF SPORTWAGEN 2014 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GOLF SPORTWAGEN 2014 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN GTI 2014 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN GTI 2014 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN JETTA 2014 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN JETTA 2014 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE
VOLKSWAGEN TIGUAN 2014 344000 COMMUNICATION: VEHICLE TO VEHICLE
VOLKSWAGEN TIGUAN 2014 345000 COMMUNICATION: VEHICLE TO INFRASTRUCTURE

Related VOLKSWAGEN Recalls

CampaignModelYearComponentSummary
TIGUAN 2024 BACK OVER PREVENTION:SOFTWARE Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Tigu...
TAOS 2026 FUEL SYSTEM, GASOLINE:DELIVERY:PRESSU... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026...
TAOS 2025 FUEL SYSTEM, GASOLINE:DELIVERY:PRESSU... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026...
JETTA 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...
TAOS 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized VOLKSWAGEN dealer. Bring this bulletin ID (DC CarNet 1121) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.