TSB: MACK CHU, CXU, GRANITE (GU), GU, LEU, LR, LR6, MRU, PINNACLE (CHU), PINNACLE (CXU), TD, TERRAPRO (LEU), TERRAPRO (LEU/MRU), TERRAPRO (MRU), TITAN, TITAN (TD) (2013–2014)

Bulletin CBR-995 202310 — October 19, 2023

Bulletin Details

Bulletin IDCBR-995 202310
ManufacturerMACK
ModelsCHU, CXU, GRANITE (GU), GU, LEU, LR, LR6, MRU, PINNACLE (CHU), PINNACLE (CXU), TD, TERRAPRO (LEU), TERRAPRO (LEU/MRU), TERRAPRO (MRU), TITAN, TITAN (TD)
Model Years2013–2014
Date IssuedOctober 19, 2023
Date Added to NHTSANovember 3, 2023
ComponentELECTRICAL SYSTEM
Vehicles Affected64 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

CBR: Telematics Gateway ( TGW, MID 142 ) Losing Communication With The Instrument Cluster ( IC ) - Counts Of Fault Code (FC) MID 140 PSID 239 FMI 12 Data Link, MID 142 Faulty Device or Component Logging, Possibly Following Engine Start.

Affected Vehicles

MakeModelYearComponent
MACK CHU 2014 110000 ELECTRICAL SYSTEM
MACK CHU 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK CXU 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK CXU 2014 110000 ELECTRICAL SYSTEM
MACK GRANITE (GU) 2014 110000 ELECTRICAL SYSTEM
MACK GRANITE (GU) 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK GU 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK GU 2014 110000 ELECTRICAL SYSTEM
MACK LEU 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK LEU 2014 110000 ELECTRICAL SYSTEM
MACK LR 2014 110000 ELECTRICAL SYSTEM
MACK LR 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK LR6 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK LR6 2014 110000 ELECTRICAL SYSTEM
MACK MRU 2014 110000 ELECTRICAL SYSTEM
MACK MRU 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK PINNACLE (CHU) 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK PINNACLE (CHU) 2014 110000 ELECTRICAL SYSTEM
MACK PINNACLE (CXU) 2014 110000 ELECTRICAL SYSTEM
MACK PINNACLE (CXU) 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK TD 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK TD 2014 110000 ELECTRICAL SYSTEM
MACK TERRAPRO (LEU) 2014 110000 ELECTRICAL SYSTEM
MACK TERRAPRO (LEU) 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK TERRAPRO (LEU/MRU) 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK TERRAPRO (LEU/MRU) 2014 110000 ELECTRICAL SYSTEM
MACK TERRAPRO (MRU) 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK TERRAPRO (MRU) 2014 110000 ELECTRICAL SYSTEM
MACK TITAN 2014 110000 ELECTRICAL SYSTEM
MACK TITAN 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK TITAN (TD) 2014 110000 ELECTRICAL SYSTEM
MACK TITAN (TD) 2014 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK CHU 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK CHU 2013 110000 ELECTRICAL SYSTEM
MACK CXU 2013 110000 ELECTRICAL SYSTEM
MACK CXU 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK GRANITE (GU) 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK GRANITE (GU) 2013 110000 ELECTRICAL SYSTEM
MACK GU 2013 110000 ELECTRICAL SYSTEM
MACK GU 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK LEU 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK LEU 2013 110000 ELECTRICAL SYSTEM
MACK LR 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK LR 2013 110000 ELECTRICAL SYSTEM
MACK LR6 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK LR6 2013 110000 ELECTRICAL SYSTEM
MACK MRU 2013 110000 ELECTRICAL SYSTEM
MACK MRU 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK PINNACLE (CHU) 2013 110000 ELECTRICAL SYSTEM
MACK PINNACLE (CHU) 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK PINNACLE (CXU) 2013 110000 ELECTRICAL SYSTEM
MACK PINNACLE (CXU) 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK TD 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK TD 2013 110000 ELECTRICAL SYSTEM
MACK TERRAPRO (LEU) 2013 110000 ELECTRICAL SYSTEM
MACK TERRAPRO (LEU) 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK TERRAPRO (LEU/MRU) 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK TERRAPRO (LEU/MRU) 2013 110000 ELECTRICAL SYSTEM
MACK TERRAPRO (MRU) 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK TERRAPRO (MRU) 2013 110000 ELECTRICAL SYSTEM
MACK TITAN 2013 110000 ELECTRICAL SYSTEM
MACK TITAN 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK TITAN (TD) 2013 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MACK TITAN (TD) 2013 110000 ELECTRICAL SYSTEM

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized MACK dealer. Bring this bulletin ID (CBR-995 202310) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.