TSB: MACK ANTHEM (AN), GRANITE (GR), GRANITE (GU), PINNACLE (CHU), PINNACLE (CXU), PINNACLE (PI), VAH, VH, VHD, VN, VNL, VNM, VNR, VNX (2021-2025)

Bulletin CBR-2356 202403 - March 1, 2024

Bulletin Details

Bulletin IDCBR-2356 202403
ManufacturerMACK
ModelsANTHEM (AN), GRANITE (GR), GRANITE (GU), PINNACLE (CHU), PINNACLE (CXU), PINNACLE (PI), VAH, VH, VHD, VN, VNL, VNM, VNR, VNX
Model Years2021-2025
Date IssuedMarch 1, 2024
Date Added to NHTSAApril 1, 2024
ComponentELECTRICAL SYSTEM
Vehicles Affected52 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls, they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

CBR: After cluster replacement and programming, the Driver Information Display (DID) may not function as designed.

Affected Vehicles

MakeModelYearComponent
MACK GRANITE (GR) 2025 110000 ELECTRICAL SYSTEM
MACK GRANITE (GU) 2025 110000 ELECTRICAL SYSTEM
VOLVO VAH 2025 110000 ELECTRICAL SYSTEM
VOLVO VHD 2025 110000 ELECTRICAL SYSTEM
VOLVO VNL 2025 110000 ELECTRICAL SYSTEM
VOLVO VNR 2025 110000 ELECTRICAL SYSTEM
MACK ANTHEM (AN) 2024 110000 ELECTRICAL SYSTEM
MACK GRANITE (GR) 2024 110000 ELECTRICAL SYSTEM
MACK GRANITE (GU) 2024 110000 ELECTRICAL SYSTEM
MACK PINNACLE (PI) 2024 110000 ELECTRICAL SYSTEM
VOLVO VAH 2024 110000 ELECTRICAL SYSTEM
VOLVO VH 2024 110000 ELECTRICAL SYSTEM
VOLVO VHD 2024 110000 ELECTRICAL SYSTEM
VOLVO VN 2024 110000 ELECTRICAL SYSTEM
VOLVO VNL 2024 110000 ELECTRICAL SYSTEM
VOLVO VNR 2024 110000 ELECTRICAL SYSTEM
MACK ANTHEM (AN) 2023 110000 ELECTRICAL SYSTEM
MACK GRANITE (GR) 2023 110000 ELECTRICAL SYSTEM
MACK GRANITE (GU) 2023 110000 ELECTRICAL SYSTEM
MACK PINNACLE (PI) 2023 110000 ELECTRICAL SYSTEM
VOLVO VAH 2023 110000 ELECTRICAL SYSTEM
VOLVO VH 2023 110000 ELECTRICAL SYSTEM
VOLVO VHD 2023 110000 ELECTRICAL SYSTEM
VOLVO VN 2023 110000 ELECTRICAL SYSTEM
VOLVO VNL 2023 110000 ELECTRICAL SYSTEM
VOLVO VNR 2023 110000 ELECTRICAL SYSTEM
MACK ANTHEM (AN) 2022 110000 ELECTRICAL SYSTEM
MACK GRANITE (GR) 2022 110000 ELECTRICAL SYSTEM
MACK GRANITE (GU) 2022 110000 ELECTRICAL SYSTEM
MACK PINNACLE (CHU) 2022 110000 ELECTRICAL SYSTEM
MACK PINNACLE (CXU) 2022 110000 ELECTRICAL SYSTEM
MACK PINNACLE (PI) 2022 110000 ELECTRICAL SYSTEM
VOLVO VAH 2022 110000 ELECTRICAL SYSTEM
VOLVO VHD 2022 110000 ELECTRICAL SYSTEM
VOLVO VN 2022 110000 ELECTRICAL SYSTEM
VOLVO VNL 2022 110000 ELECTRICAL SYSTEM
VOLVO VNR 2022 110000 ELECTRICAL SYSTEM
MACK ANTHEM (AN) 2021 110000 ELECTRICAL SYSTEM
MACK GRANITE (GR) 2021 110000 ELECTRICAL SYSTEM
MACK GRANITE (GU) 2021 110000 ELECTRICAL SYSTEM
MACK PINNACLE (CHU) 2021 110000 ELECTRICAL SYSTEM
MACK PINNACLE (CXU) 2021 110000 ELECTRICAL SYSTEM
MACK PINNACLE (PI) 2021 110000 ELECTRICAL SYSTEM
VOLVO VAH 2021 110000 ELECTRICAL SYSTEM
VOLVO VHD 2021 110000 ELECTRICAL SYSTEM
VOLVO VN 2021 110000 ELECTRICAL SYSTEM
VOLVO VNL 2021 110000 ELECTRICAL SYSTEM
VOLVO VNM 2021 110000 ELECTRICAL SYSTEM
VOLVO VNR 2021 110000 ELECTRICAL SYSTEM
VOLVO VNX 2021 110000 ELECTRICAL SYSTEM

Related MACK Recalls

CampaignModelYearComponentSummary
GRANITE (GR) 2027 WHEELS:LUGS/NUTS/BOLTS/STUDS Mack Trucks, Inc. (Mack) is recalling certain 2026 Anthem (AN), 2026-2027 Pio...
ANTHEM AN (4) 2027 WHEELS:LUGS/NUTS/BOLTS/STUDS Mack Trucks, Inc. (Mack) is recalling certain 2026 Anthem (AN), 2026-2027 Pio...
PINNACLE (PI/PN) 2027 WHEELS:LUGS/NUTS/BOLTS/STUDS Mack Trucks, Inc. (Mack) is recalling certain 2026 Anthem (AN), 2026-2027 Pio...
PINNACLE (PI/PN) 2026 WHEELS:LUGS/NUTS/BOLTS/STUDS Mack Trucks, Inc. (Mack) is recalling certain 2026 Anthem (AN), 2026-2027 Pio...
ANTHEM (AN) 2026 WHEELS:LUGS/NUTS/BOLTS/STUDS Mack Trucks, Inc. (Mack) is recalling certain 2026 Anthem (AN), 2026-2027 Pio...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized MACK dealer. Bring this bulletin ID (CBR-2356 202403) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage, manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix, the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.