TSB: VOLKSWAGEN BEETLE, CC, EOS, GOLF, GTI, JETTA, JETTA HYBRID, PASSAT, TIGUAN (2014–2015)

Bulletin 911414 — December 19, 2014

Bulletin Details

Bulletin ID911414
ManufacturerVOLKSWAGEN
ModelsBEETLE, CC, EOS, GOLF, GTI, JETTA, JETTA HYBRID, PASSAT, TIGUAN
Model Years2014–2015
Date IssuedDecember 19, 2014
Date Added to NHTSAApril 15, 2024
ComponentCOMMUNICATION:MANUFACTURER TELEMATICS
Vehicles Affected26 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Car-Net Unresponsive - Verizon Telematics Service Interruptions and Outages (U.S. Only)

Affected Vehicles

MakeModelYearComponent
VOLKSWAGEN BEETLE 2015 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN CC 2015 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN EOS 2015 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN GOLF 2015 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN GTI 2015 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN JETTA 2015 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN JETTA HYBRID 2015 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN PASSAT 2015 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN TIGUAN 2015 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN BEETLE 2014 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN CC 2014 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN CC 2014 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN CC 2014 980000 UNKNOWN OR OTHER
VOLKSWAGEN EOS 2014 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN EOS 2014 980000 UNKNOWN OR OTHER
VOLKSWAGEN EOS 2014 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN GOLF 2014 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN GTI 2014 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN JETTA 2014 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN JETTA HYBRID 2014 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN PASSAT 2014 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN PASSAT 2014 980000 UNKNOWN OR OTHER
VOLKSWAGEN PASSAT 2014 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN TIGUAN 2014 346000 COMMUNICATION:MANUFACTURER TELEMATICS
VOLKSWAGEN TIGUAN 2014 980000 UNKNOWN OR OTHER
VOLKSWAGEN TIGUAN 2014 346000 COMMUNICATION:MANUFACTURER TELEMATICS

Related VOLKSWAGEN Recalls

CampaignModelYearComponentSummary
TAOS 2026 FUEL SYSTEM, GASOLINE:DELIVERY:PRESSU... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026...
TAOS 2025 FUEL SYSTEM, GASOLINE:DELIVERY:PRESSU... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026...
JETTA 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...
TAOS 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...
TAOS 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized VOLKSWAGEN dealer. Bring this bulletin ID (911414) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.