TSB: FREIGHTLINER 122SD, 4900, 49X, 5700, 6900, 9500, CASCADIA, CENTURY, COLUMBIA, CORONADO, LT9500 (2008–2021)

Bulletin 20TS-09 — December 6, 2020

Bulletin Details

Bulletin ID20TS-09
ManufacturerFREIGHTLINER
Models122SD, 4900, 49X, 5700, 6900, 9500, CASCADIA, CENTURY, COLUMBIA, CORONADO, LT9500
Model Years2008–2021
Date IssuedDecember 6, 2020
Date Added to NHTSADecember 6, 2020
ComponentENGINE AND ENGINE COOLING
Vehicles Affected59 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Technical Service Letter for SPN 3711 FMI 31 on GHG17 DD15 Trucks.

Affected Vehicles

MakeModelYearComponent
FREIGHTLINER 122SD 2021 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 4900 2021 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 49X 2021 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 5700 2021 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2021 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER 122SD 2020 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 4900 2020 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 5700 2020 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2020 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER 122SD 2019 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 4900 2019 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 5700 2019 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2019 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER 122SD 2018 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 4900 2018 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 5700 2018 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2018 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER 122SD 2017 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 4900 2017 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 5700 2017 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2017 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER 122SD 2016 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 4900 2016 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 5700 2016 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2016 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER 122SD 2015 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 4900 2015 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 5700 2015 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 6900 2015 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2015 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER 122SD 2014 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 4900 2014 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2014 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 4900 2013 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2013 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CORONADO 2013 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 4900 2012 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 6900 2012 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2012 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CORONADO 2012 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 4900 2011 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 6900 2011 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2011 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER COLUMBIA 2011 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CORONADO 2011 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 4900 2010 060000 ENGINE AND ENGINE COOLING
STERLING 9500 2010 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2010 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CENTURY 2010 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER COLUMBIA 2010 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CORONADO 2010 060000 ENGINE AND ENGINE COOLING
WESTERN STAR 4900 2009 060000 ENGINE AND ENGINE COOLING
STERLING 9500 2009 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2009 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CENTURY 2009 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER COLUMBIA 2009 060000 ENGINE AND ENGINE COOLING
STERLING 9500 2008 060000 ENGINE AND ENGINE COOLING
FREIGHTLINER CASCADIA 2008 060000 ENGINE AND ENGINE COOLING
STERLING LT9500 2008 060000 ENGINE AND ENGINE COOLING

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FREIGHTLINER dealer. Bring this bulletin ID (20TS-09) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.