TSB: E-ONE C2, C3, QUEST II (2007–2016)

Bulletin 2016-0894 — September 15, 2016

Bulletin Details

Bulletin ID2016-0894
ManufacturerE-ONE
ModelsC2, C3, QUEST II
Model Years2007–2016
Date IssuedSeptember 15, 2016
Date Added to NHTSAOctober 19, 2016
ComponentEQUIPMENT
Vehicles Affected19 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

E-ONE WOULD LIKE TO MAKE SURE CUSTOMERS ARE AWARE OF THE PROPER AERIAL OPERATING SEQUENCE WHEN USING THEIR HP100 PLATFORMS. WHEN SETTING UP OUTRIGGERS IT IS EXPECTED THAT THE SYSTEM BE TRANSFERRED TO AERIAL MODE AFTER OUTRIGGERS ARE SET, EV

Affected Vehicles

MakeModelYearComponent
E-ONE C2 2016 350000 EQUIPMENT
E-ONE QUEST II 2016 350000 EQUIPMENT
E-ONE C2 2015 350000 EQUIPMENT
E-ONE C2 2014 350000 EQUIPMENT
E-ONE C3 2014 350000 EQUIPMENT
E-ONE QUEST II 2014 350000 EQUIPMENT
E-ONE C2 2013 350000 EQUIPMENT
E-ONE C3 2013 350000 EQUIPMENT
E-ONE C2 2012 350000 EQUIPMENT
E-ONE C3 2012 350000 EQUIPMENT
E-ONE C2 2011 350000 EQUIPMENT
E-ONE C3 2011 350000 EQUIPMENT
E-ONE C2 2010 350000 EQUIPMENT
E-ONE C3 2010 350000 EQUIPMENT
E-ONE C2 2009 350000 EQUIPMENT
E-ONE C3 2009 350000 EQUIPMENT
E-ONE C2 2008 350000 EQUIPMENT
E-ONE C3 2008 350000 EQUIPMENT
E-ONE C2 2007 350000 EQUIPMENT

Related E-ONE Recalls

CampaignModelYearComponentSummary
TYPHOON N 2022 ENGINE AND ENGINE COOLING:ENGINE:DIESEL E-One Incorporated (E-One) is recalling certain 2020-2024 Cyclone 2, Typhoon ...
TYPHOON N 2024 ENGINE AND ENGINE COOLING:ENGINE:DIESEL E-One Incorporated (E-One) is recalling certain 2020-2024 Cyclone 2, Typhoon ...
CYCLONE N 2023 ENGINE AND ENGINE COOLING:ENGINE:DIESEL E-One Incorporated (E-One) is recalling certain 2020-2024 Cyclone 2, Typhoon ...
TYPHOON N 2023 ENGINE AND ENGINE COOLING:ENGINE:DIESEL E-One Incorporated (E-One) is recalling certain 2020-2024 Cyclone 2, Typhoon ...
QUEST II 2021 ENGINE AND ENGINE COOLING:ENGINE:DIESEL E-One Incorporated (E-One) is recalling certain 2020-2024 Cyclone 2, Typhoon ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized E-ONE dealer. Bring this bulletin ID (2016-0894) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.