TSB: HYUNDAI AZERA, ELANTRA, ELANTRA GT, GENESIS, IONIQ HYBRID, IONIQ PLUG-IN HYBRID, SANTA FE, SANTA FE SPORT, SONATA, SONATA HYBRID, SONATA PLUG-IN HYBRID, TUCSON, VELOSTER (2015–2018)

Bulletin 19-BE-015H-1 — October 18, 2019

Bulletin Details

Bulletin ID19-BE-015H-1
ManufacturerHYUNDAI
ModelsAZERA, ELANTRA, ELANTRA GT, GENESIS, IONIQ HYBRID, IONIQ PLUG-IN HYBRID, SANTA FE, SANTA FE SPORT, SONATA, SONATA HYBRID, SONATA PLUG-IN HYBRID, TUCSON, VELOSTER
Model Years2015–2018
Date IssuedOctober 18, 2019
Date Added to NHTSANovember 18, 2019
ComponentEQUIPMENT
Vehicles Affected76 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This bulletin contains information regarding the clock display on certain Navigation (AVN 4.0) head units. This procedure is specifically for the clock date and time not displaying which started appearing around August 17, 2019. Other simil

Affected Vehicles

MakeModelYearComponent
HYUNDAI ELANTRA 2018 350000 EQUIPMENT
HYUNDAI ELANTRA 2018 353000 EQUIPMENT:ELECTRICAL
HYUNDAI ELANTRA 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI IONIQ HYBRID 2018 353000 EQUIPMENT:ELECTRICAL
HYUNDAI IONIQ HYBRID 2018 350000 EQUIPMENT
HYUNDAI IONIQ HYBRID 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI IONIQ PLUG-IN HYBRID 2018 353000 EQUIPMENT:ELECTRICAL
HYUNDAI IONIQ PLUG-IN HYBRID 2018 350000 EQUIPMENT
HYUNDAI IONIQ PLUG-IN HYBRID 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SANTA FE 2018 353000 EQUIPMENT:ELECTRICAL
HYUNDAI SANTA FE 2018 350000 EQUIPMENT
HYUNDAI SANTA FE 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SANTA FE SPORT 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SANTA FE SPORT 2018 353000 EQUIPMENT:ELECTRICAL
HYUNDAI SANTA FE SPORT 2018 350000 EQUIPMENT
HYUNDAI AZERA 2017 353000 EQUIPMENT:ELECTRICAL
HYUNDAI AZERA 2017 350000 EQUIPMENT
HYUNDAI AZERA 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI ELANTRA 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI ELANTRA 2017 350000 EQUIPMENT
HYUNDAI ELANTRA 2017 353000 EQUIPMENT:ELECTRICAL
HYUNDAI ELANTRA GT 2017 353000 EQUIPMENT:ELECTRICAL
HYUNDAI ELANTRA GT 2017 350000 EQUIPMENT
HYUNDAI ELANTRA GT 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SANTA FE 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SANTA FE 2017 350000 EQUIPMENT
HYUNDAI SANTA FE 2017 353000 EQUIPMENT:ELECTRICAL
HYUNDAI SANTA FE SPORT 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SANTA FE SPORT 2017 353000 EQUIPMENT:ELECTRICAL
HYUNDAI SANTA FE SPORT 2017 350000 EQUIPMENT
HYUNDAI SONATA 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SONATA 2017 353000 EQUIPMENT:ELECTRICAL
HYUNDAI SONATA 2017 350000 EQUIPMENT
HYUNDAI SONATA HYBRID 2017 353000 EQUIPMENT:ELECTRICAL
HYUNDAI SONATA HYBRID 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SONATA HYBRID 2017 350000 EQUIPMENT
HYUNDAI SONATA PLUG-IN HYBRID 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SONATA PLUG-IN HYBRID 2017 353000 EQUIPMENT:ELECTRICAL
HYUNDAI SONATA PLUG-IN HYBRID 2017 350000 EQUIPMENT
HYUNDAI TUCSON 2017 350000 EQUIPMENT
HYUNDAI TUCSON 2017 353000 EQUIPMENT:ELECTRICAL
HYUNDAI TUCSON 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI VELOSTER 2017 353000 EQUIPMENT:ELECTRICAL
HYUNDAI VELOSTER 2017 350000 EQUIPMENT
HYUNDAI AZERA 2016 353000 EQUIPMENT:ELECTRICAL
HYUNDAI AZERA 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI AZERA 2016 350000 EQUIPMENT
HYUNDAI ELANTRA GT 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI ELANTRA GT 2016 353000 EQUIPMENT:ELECTRICAL
HYUNDAI ELANTRA GT 2016 350000 EQUIPMENT
HYUNDAI GENESIS 2016 350000 EQUIPMENT
HYUNDAI GENESIS 2016 353000 EQUIPMENT:ELECTRICAL
HYUNDAI GENESIS 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SONATA 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SONATA 2016 350000 EQUIPMENT
HYUNDAI SONATA 2016 353000 EQUIPMENT:ELECTRICAL
HYUNDAI SONATA HYBRID 2016 350000 EQUIPMENT
HYUNDAI SONATA HYBRID 2016 353000 EQUIPMENT:ELECTRICAL
HYUNDAI SONATA HYBRID 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SONATA PLUG-IN HYBRID 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SONATA PLUG-IN HYBRID 2016 350000 EQUIPMENT
HYUNDAI SONATA PLUG-IN HYBRID 2016 353000 EQUIPMENT:ELECTRICAL
HYUNDAI TUCSON 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI TUCSON 2016 353000 EQUIPMENT:ELECTRICAL
HYUNDAI TUCSON 2016 350000 EQUIPMENT
HYUNDAI VELOSTER 2016 353000 EQUIPMENT:ELECTRICAL
HYUNDAI VELOSTER 2016 350000 EQUIPMENT
HYUNDAI AZERA 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI AZERA 2015 353000 EQUIPMENT:ELECTRICAL
HYUNDAI AZERA 2015 350000 EQUIPMENT
HYUNDAI GENESIS 2015 353000 EQUIPMENT:ELECTRICAL
HYUNDAI GENESIS 2015 350000 EQUIPMENT
HYUNDAI GENESIS 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
HYUNDAI SONATA 2015 353000 EQUIPMENT:ELECTRICAL
HYUNDAI SONATA 2015 350000 EQUIPMENT
HYUNDAI SONATA 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized HYUNDAI dealer. Bring this bulletin ID (19-BE-015H-1) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.