TSB: BUICK ACADIA, CAPTIVA, ENCLAVE, ENCORE, ENVISION, EQUINOX, LACROSSE, OUTLOOK, REGAL, SRX, TERRAIN, TRAVERSE, TRAX, VUE, XT5, XTS (2007–2018)

Bulletin 17NA281 — September 22, 2017

Bulletin Details

Bulletin ID17NA281
ManufacturerBUICK
ModelsACADIA, CAPTIVA, ENCLAVE, ENCORE, ENVISION, EQUINOX, LACROSSE, OUTLOOK, REGAL, SRX, TERRAIN, TRAVERSE, TRAX, VUE, XT5, XTS
Model Years2007–2018
Date IssuedSeptember 22, 2017
Date Added to NHTSAMay 13, 2019
ComponentSUSPENSION
Vehicles Affected90 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This informational bulletin provides information on RDM Axle Ratios for AWD Vehicles for Vibration Diagnostics When Using the Pico Scope

Affected Vehicles

MakeModelYearComponent
GMC ACADIA 2018 020000 SUSPENSION
BUICK ENCLAVE 2018 020000 SUSPENSION
BUICK ENCORE 2018 020000 SUSPENSION
BUICK ENVISION 2018 020000 SUSPENSION
CHEVROLET EQUINOX 2018 020000 SUSPENSION
BUICK LACROSSE 2018 020000 SUSPENSION
BUICK REGAL 2018 020000 SUSPENSION
GMC TERRAIN 2018 020000 SUSPENSION
CHEVROLET TRAVERSE 2018 020000 SUSPENSION
CHEVROLET TRAX 2018 020000 SUSPENSION
CADILLAC XT5 2018 020000 SUSPENSION
CADILLAC XTS 2018 020000 SUSPENSION
GMC ACADIA 2017 020000 SUSPENSION
CHEVROLET CAPTIVA 2017 020000 SUSPENSION
BUICK ENCORE 2017 020000 SUSPENSION
BUICK ENVISION 2017 020000 SUSPENSION
CHEVROLET EQUINOX 2017 020000 SUSPENSION
BUICK LACROSSE 2017 020000 SUSPENSION
BUICK REGAL 2017 020000 SUSPENSION
GMC TERRAIN 2017 020000 SUSPENSION
CHEVROLET TRAVERSE 2017 020000 SUSPENSION
CHEVROLET TRAX 2017 020000 SUSPENSION
CADILLAC XT5 2017 020000 SUSPENSION
CADILLAC XTS 2017 020000 SUSPENSION
GMC ACADIA 2016 020000 SUSPENSION
CHEVROLET CAPTIVA 2016 020000 SUSPENSION
BUICK ENCORE 2016 020000 SUSPENSION
CHEVROLET EQUINOX 2016 020000 SUSPENSION
BUICK LACROSSE 2016 020000 SUSPENSION
BUICK REGAL 2016 020000 SUSPENSION
CADILLAC SRX 2016 020000 SUSPENSION
GMC TERRAIN 2016 020000 SUSPENSION
CHEVROLET TRAVERSE 2016 020000 SUSPENSION
CHEVROLET TRAX 2016 020000 SUSPENSION
CADILLAC XTS 2016 020000 SUSPENSION
GMC ACADIA 2015 020000 SUSPENSION
BUICK ENCORE 2015 020000 SUSPENSION
CHEVROLET EQUINOX 2015 020000 SUSPENSION
BUICK LACROSSE 2015 020000 SUSPENSION
BUICK REGAL 2015 020000 SUSPENSION
CADILLAC SRX 2015 020000 SUSPENSION
GMC TERRAIN 2015 020000 SUSPENSION
CHEVROLET TRAVERSE 2015 020000 SUSPENSION
CHEVROLET TRAX 2015 020000 SUSPENSION
CADILLAC XTS 2015 020000 SUSPENSION
GMC ACADIA 2014 020000 SUSPENSION
BUICK ENCORE 2014 020000 SUSPENSION
CHEVROLET EQUINOX 2014 020000 SUSPENSION
BUICK LACROSSE 2014 020000 SUSPENSION
BUICK REGAL 2014 020000 SUSPENSION
CADILLAC SRX 2014 020000 SUSPENSION
GMC TERRAIN 2014 020000 SUSPENSION
CHEVROLET TRAVERSE 2014 020000 SUSPENSION
CHEVROLET TRAX 2014 020000 SUSPENSION
CADILLAC XTS 2014 020000 SUSPENSION
GMC ACADIA 2013 020000 SUSPENSION
CHEVROLET EQUINOX 2013 020000 SUSPENSION
BUICK LACROSSE 2013 020000 SUSPENSION
BUICK REGAL 2013 020000 SUSPENSION
CADILLAC SRX 2013 020000 SUSPENSION
GMC TERRAIN 2013 020000 SUSPENSION
CHEVROLET TRAVERSE 2013 020000 SUSPENSION
CADILLAC XTS 2013 020000 SUSPENSION
GMC ACADIA 2012 020000 SUSPENSION
CHEVROLET EQUINOX 2012 020000 SUSPENSION
BUICK LACROSSE 2012 020000 SUSPENSION
BUICK REGAL 2012 020000 SUSPENSION
CADILLAC SRX 2012 020000 SUSPENSION
GMC TERRAIN 2012 020000 SUSPENSION
CHEVROLET TRAVERSE 2012 020000 SUSPENSION
GMC ACADIA 2011 020000 SUSPENSION
CHEVROLET EQUINOX 2011 020000 SUSPENSION
BUICK REGAL 2011 020000 SUSPENSION
CADILLAC SRX 2011 020000 SUSPENSION
CHEVROLET TRAVERSE 2011 020000 SUSPENSION
GMC ACADIA 2010 020000 SUSPENSION
CHEVROLET EQUINOX 2010 020000 SUSPENSION
BUICK LACROSSE 2010 020000 SUSPENSION
SATURN OUTLOOK 2010 020000 SUSPENSION
CADILLAC SRX 2010 020000 SUSPENSION
CHEVROLET TRAVERSE 2010 020000 SUSPENSION
GMC ACADIA 2009 020000 SUSPENSION
SATURN OUTLOOK 2009 020000 SUSPENSION
CHEVROLET TRAVERSE 2009 020000 SUSPENSION
SATURN VUE 2009 020000 SUSPENSION
GMC ACADIA 2008 020000 SUSPENSION
SATURN OUTLOOK 2008 020000 SUSPENSION
SATURN VUE 2008 020000 SUSPENSION
GMC ACADIA 2007 020000 SUSPENSION
SATURN OUTLOOK 2007 020000 SUSPENSION

Related BUICK Recalls

CampaignModelYearComponentSummary
REGAL 2013 SUSPENSION:REAR General Motors, LLC (GM) is recalling certain 2012–2013 Buick Regal Turbo and...
REGAL 2012 SUSPENSION:REAR General Motors, LLC (GM) is recalling certain 2012–2013 Buick Regal Turbo and...
ENCLAVE 2026 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER ... General Motors has decided that certain 2027 Chevrolet Bolt EV, 2025-2026 Cad...
ENVISION 2026 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER ... General Motors has decided that certain 2027 Chevrolet Bolt EV, 2025-2026 Cad...
VERANO 2014 AIR BAGS:SIDE/WINDOW General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized BUICK dealer. Bring this bulletin ID (17NA281) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.