TSB: SUBARU ASCENT, BRZ, CROSSTREK, FORESTER, IMPREZA, LEGACY, OUTBACK, WRX, WRX STI (2019)

Bulletin 15-264-20R — July 14, 2020

Bulletin Details

Bulletin ID15-264-20R
ManufacturerSUBARU
ModelsASCENT, BRZ, CROSSTREK, FORESTER, IMPREZA, LEGACY, OUTBACK, WRX, WRX STI
Model Years2019
Date IssuedJuly 14, 2020
Date Added to NHTSAAugust 3, 2020
ComponentELECTRICAL SYSTEM
Vehicles Affected18 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

The intent of this Service Information Bulletin is to provide Technicians and staff members who interact with the Telematics system insight to help address questions regarding opeation of the WiFi Hotspot feature.

Affected Vehicles

MakeModelYearComponent
SUBARU ASCENT 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SUBARU ASCENT 2019 110000 ELECTRICAL SYSTEM
SUBARU BRZ 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SUBARU BRZ 2019 110000 ELECTRICAL SYSTEM
SUBARU CROSSTREK 2019 110000 ELECTRICAL SYSTEM
SUBARU CROSSTREK 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SUBARU FORESTER 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SUBARU FORESTER 2019 110000 ELECTRICAL SYSTEM
SUBARU IMPREZA 2019 110000 ELECTRICAL SYSTEM
SUBARU IMPREZA 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SUBARU LEGACY 2019 110000 ELECTRICAL SYSTEM
SUBARU LEGACY 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SUBARU OUTBACK 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SUBARU OUTBACK 2019 110000 ELECTRICAL SYSTEM
SUBARU WRX 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SUBARU WRX 2019 110000 ELECTRICAL SYSTEM
SUBARU WRX STI 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
SUBARU WRX STI 2019 110000 ELECTRICAL SYSTEM

Related SUBARU Recalls

CampaignModelYearComponentSummary
FORESTER HYBRID 2025 FUEL SYSTEM, GASOLINE:STORAGE:TANK AS... Subaru of America, Inc. is recalling certain 2026 Crosstrek hybrid, and 2025 ...
CROSSTREK HYBRID 2026 FUEL SYSTEM, GASOLINE:STORAGE:TANK AS... Subaru of America, Inc. is recalling certain 2026 Crosstrek hybrid, and 2025 ...
FORESTER 2026 STRUCTURE:BODY:HATCHBACK/LIFTGATE:HIN... Subaru of America, Inc. (Subaru) is recalling certain 2026 Forester vehicles....
SOLTERRA 2025 BACK OVER PREVENTION:DISPLAY FUNCTION Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2...
SOLTERRA 2023 BACK OVER PREVENTION:DISPLAY FUNCTION Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized SUBARU dealer. Bring this bulletin ID (15-264-20R) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.