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TSB: BUICK ACADIA, CAPTIVA, CTS, ENCLAVE, ESCALADE, ESCALADE ESV, EXPRESS, IMPALA, SAVANA, SIERRA 3500, SILVERADO 3500, SUBURBAN, TAHOE, TRAVERSE, YUKON, YUKON XL (2013–2014)

Bulletin 14515 MESSAGE — December 4, 2014

Bulletin Details

Bulletin ID14515 MESSAGE
ManufacturerBUICK
ModelsACADIA, CAPTIVA, CTS, ENCLAVE, ESCALADE, ESCALADE ESV, EXPRESS, IMPALA, SAVANA, SIERRA 3500, SILVERADO 3500, SUBURBAN, TAHOE, TRAVERSE, YUKON, YUKON XL
Model Years2013–2014
Date IssuedDecember 4, 2014
Date Added to NHTSAFebruary 2, 2017
ComponentELECTRICAL SYSTEM
Vehicles Affected72 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

14515 - CUSTOMER SATISFACTION PROGRAM (STOP DELIVERY EXPANSION). APPROXIMATELY 8,776 ADDITIONAL VEHICLES HAVE BEEN ADDED TO THE RECALL POPULATION. THESE VEHICLES WERE SERVICED WITH A CHASSIS ELECTRONIC MODULE SUSPECTED OF CONTAINING INTERN

Affected Vehicles

MakeModelYearComponent
GMC ACADIA 2014 350000 EQUIPMENT
GMC ACADIA 2014 110000 ELECTRICAL SYSTEM
GMC ACADIA 2014 162000 STRUCTURE:BODY
CHEVROLET CAPTIVA 2014 350000 EQUIPMENT
CHEVROLET CAPTIVA 2014 162000 STRUCTURE:BODY
CHEVROLET CAPTIVA 2014 110000 ELECTRICAL SYSTEM
CADILLAC CTS 2014 350000 EQUIPMENT
CADILLAC CTS 2014 162000 STRUCTURE:BODY
CADILLAC CTS 2014 110000 ELECTRICAL SYSTEM
BUICK ENCLAVE 2014 350000 EQUIPMENT
BUICK ENCLAVE 2014 162000 STRUCTURE:BODY
BUICK ENCLAVE 2014 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE 2014 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE 2014 350000 EQUIPMENT
CADILLAC ESCALADE 2014 162000 STRUCTURE:BODY
CADILLAC ESCALADE ESV 2014 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE ESV 2014 162000 STRUCTURE:BODY
CADILLAC ESCALADE ESV 2014 350000 EQUIPMENT
CHEVROLET EXPRESS 2014 350000 EQUIPMENT
CHEVROLET EXPRESS 2014 162000 STRUCTURE:BODY
CHEVROLET EXPRESS 2014 110000 ELECTRICAL SYSTEM
CHEVROLET IMPALA 2014 110000 ELECTRICAL SYSTEM
CHEVROLET IMPALA 2014 162000 STRUCTURE:BODY
CHEVROLET IMPALA 2014 350000 EQUIPMENT
GMC SAVANA 2014 110000 ELECTRICAL SYSTEM
GMC SAVANA 2014 162000 STRUCTURE:BODY
GMC SAVANA 2014 350000 EQUIPMENT
GMC SIERRA 3500 2014 110000 ELECTRICAL SYSTEM
GMC SIERRA 3500 2014 162000 STRUCTURE:BODY
GMC SIERRA 3500 2014 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2014 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 3500 2014 162000 STRUCTURE:BODY
CHEVROLET SILVERADO 3500 2014 350000 EQUIPMENT
CHEVROLET SUBURBAN 2014 162000 STRUCTURE:BODY
CHEVROLET SUBURBAN 2014 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2014 350000 EQUIPMENT
CHEVROLET TAHOE 2014 350000 EQUIPMENT
CHEVROLET TAHOE 2014 162000 STRUCTURE:BODY
CHEVROLET TAHOE 2014 110000 ELECTRICAL SYSTEM
CHEVROLET TRAVERSE 2014 110000 ELECTRICAL SYSTEM
CHEVROLET TRAVERSE 2014 162000 STRUCTURE:BODY
CHEVROLET TRAVERSE 2014 350000 EQUIPMENT
GMC YUKON 2014 350000 EQUIPMENT
GMC YUKON 2014 162000 STRUCTURE:BODY
GMC YUKON 2014 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2014 350000 EQUIPMENT
GMC YUKON XL 2014 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2014 162000 STRUCTURE:BODY
CHEVROLET CAPTIVA 2013 350000 EQUIPMENT
CHEVROLET CAPTIVA 2013 110000 ELECTRICAL SYSTEM
CHEVROLET CAPTIVA 2013 162000 STRUCTURE:BODY
CADILLAC CTS 2013 110000 ELECTRICAL SYSTEM
CADILLAC CTS 2013 162000 STRUCTURE:BODY
CADILLAC CTS 2013 350000 EQUIPMENT
CADILLAC ESCALADE 2013 162000 STRUCTURE:BODY
CADILLAC ESCALADE 2013 350000 EQUIPMENT
CADILLAC ESCALADE 2013 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE ESV 2013 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE ESV 2013 350000 EQUIPMENT
CADILLAC ESCALADE ESV 2013 162000 STRUCTURE:BODY
CHEVROLET SUBURBAN 2013 350000 EQUIPMENT
CHEVROLET SUBURBAN 2013 162000 STRUCTURE:BODY
CHEVROLET SUBURBAN 2013 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2013 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2013 162000 STRUCTURE:BODY
CHEVROLET TAHOE 2013 350000 EQUIPMENT
GMC YUKON 2013 350000 EQUIPMENT
GMC YUKON 2013 162000 STRUCTURE:BODY
GMC YUKON 2013 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2013 350000 EQUIPMENT
GMC YUKON XL 2013 162000 STRUCTURE:BODY
GMC YUKON XL 2013 110000 ELECTRICAL SYSTEM

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized BUICK dealer. Bring this bulletin ID (14515 MESSAGE) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

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Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.

Back to All TSBs