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TSB: BUICK ATS, CRUZE, EQUINOX, GENERAL MOTORS, SRX, TERRAIN, VERANO, VOLT, XTS (2012–2013)

Bulletin 12187C — September 1, 2014

Bulletin Details

Bulletin ID12187C
ManufacturerBUICK
ModelsATS, CRUZE, EQUINOX, GENERAL MOTORS, SRX, TERRAIN, VERANO, VOLT, XTS
Model Years2012–2013
Date IssuedSeptember 1, 2014
Date Added to NHTSADecember 4, 2023
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected51 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

"12187C - CUSTOMER SATISFACTION PROGRAM (REVISED EXPIRATION DATE). CERTAIN VEHICLES THAT WERE SERVICED WITH AN INCORRECT CALIBRATION, MAY HAVE A CONDITION IN WHICH THE AUTOMATIC CRASH RESPONSE SYSTEM MAY NOT WORK AS INTENDED BECAUSE OF A

Affected Vehicles

MakeModelYearComponent
CADILLAC ATS 2013 980000 UNKNOWN OR OTHER
CADILLAC ATS 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC ATS 2013 264500 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: OTHER
CADILLAC ATS 2013 260100 FORWARD COLLISION AVOIDANCE:SOFTWARE
CHEVROLET CRUZE 2013 980000 UNKNOWN OR OTHER
CHEVROLET CRUZE 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET CRUZE 2013 260100 FORWARD COLLISION AVOIDANCE:SOFTWARE
CHEVROLET CRUZE 2013 264500 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: OTHER
CHEVROLET EQUINOX 2013 980000 UNKNOWN OR OTHER
CHEVROLET EQUINOX 2013 264500 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: OTHER
CHEVROLET EQUINOX 2013 260100 FORWARD COLLISION AVOIDANCE:SOFTWARE
CHEVROLET EQUINOX 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC SRX 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC TERRAIN 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC TERRAIN 2013 980000 UNKNOWN OR OTHER
GMC TERRAIN 2013 264500 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: OTHER
GMC TERRAIN 2013 260100 FORWARD COLLISION AVOIDANCE:SOFTWARE
BUICK VERANO 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
BUICK VERANO 2013 260100 FORWARD COLLISION AVOIDANCE:SOFTWARE
BUICK VERANO 2013 264500 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: OTHER
BUICK VERANO 2013 980000 UNKNOWN OR OTHER
CHEVROLET VOLT 2013 260100 FORWARD COLLISION AVOIDANCE:SOFTWARE
CHEVROLET VOLT 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET VOLT 2013 980000 UNKNOWN OR OTHER
CHEVROLET VOLT 2013 264500 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: OTHER
CADILLAC XTS 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC XTS 2013 260100 FORWARD COLLISION AVOIDANCE:SOFTWARE
CADILLAC XTS 2013 264500 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: OTHER
CADILLAC XTS 2013 980000 UNKNOWN OR OTHER
CHEVROLET CRUZE 2012 264500 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: OTHER
CHEVROLET CRUZE 2012 260100 FORWARD COLLISION AVOIDANCE:SOFTWARE
CHEVROLET CRUZE 2012 980000 UNKNOWN OR OTHER
CHEVROLET CRUZE 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET EQUINOX 2012 264500 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: OTHER
CHEVROLET EQUINOX 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET EQUINOX 2012 980000 UNKNOWN OR OTHER
CHEVROLET EQUINOX 2012 260100 FORWARD COLLISION AVOIDANCE:SOFTWARE
CADILLAC SRX 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC SRX 2012 980000 UNKNOWN OR OTHER
CADILLAC SRX 2012 264500 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: OTHER
CADILLAC SRX 2012 260100 FORWARD COLLISION AVOIDANCE:SOFTWARE
GMC TERRAIN 2012 980000 UNKNOWN OR OTHER
GMC TERRAIN 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC TERRAIN 2012 264500 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: OTHER
GMC TERRAIN 2012 260100 FORWARD COLLISION AVOIDANCE:SOFTWARE
BUICK VERANO 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET VOLT 2012 980000 UNKNOWN OR OTHER
CHEVROLET VOLT 2012 264500 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: OTHER
CHEVROLET VOLT 2012 260100 FORWARD COLLISION AVOIDANCE:SOFTWARE
CHEVROLET VOLT 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC GENERAL MOTORS — 118000 ELECTRICAL SYSTEM:SOFTWARE

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized BUICK dealer. Bring this bulletin ID (12187C) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

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Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.

Back to All TSBs