TSB: VOLKSWAGEN BEETLE, BEETLE CONVERTIBLE, CC, E-GOLF, EOS, GOLF, GOLF R, GOLF SPORTWAGEN, GTI, JETTA, JETTA HYBRID, PASSAT, TIGUAN, TOUAREG, TOUAREG HYBRID (2016)

Bulletin VW9116012035473 — January 29, 2016

Bulletin Details

Bulletin IDVW9116012035473
ManufacturerVOLKSWAGEN
ModelsBEETLE, BEETLE CONVERTIBLE, CC, E-GOLF, EOS, GOLF, GOLF R, GOLF SPORTWAGEN, GTI, JETTA, JETTA HYBRID, PASSAT, TIGUAN, TOUAREG, TOUAREG HYBRID
Model Years2016
Date IssuedJanuary 29, 2016
Date Added to NHTSAJune 13, 2022
ComponentEQUIPMENT:ELECTRICAL:INFOTAINMENT
Vehicles Affected30 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Infotainment Worksheet.

Affected Vehicles

MakeModelYearComponent
VOLKSWAGEN BEETLE 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN BEETLE 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN BEETLE CONVERTIBLE 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN BEETLE CONVERTIBLE 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN CC 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN CC 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN E-GOLF 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN E-GOLF 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN EOS 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN EOS 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN GOLF 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN GOLF 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN GOLF R 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN GOLF R 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN GOLF SPORTWAGEN 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN GOLF SPORTWAGEN 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN GTI 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN GTI 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN JETTA 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN JETTA 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN JETTA HYBRID 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN JETTA HYBRID 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN PASSAT 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN PASSAT 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN TIGUAN 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN TIGUAN 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN TOUAREG 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN TOUAREG 2016 980000 UNKNOWN OR OTHER
VOLKSWAGEN TOUAREG HYBRID 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
VOLKSWAGEN TOUAREG HYBRID 2016 980000 UNKNOWN OR OTHER

Related VOLKSWAGEN Recalls

CampaignModelYearComponentSummary
TAOS 2026 FUEL SYSTEM, GASOLINE:DELIVERY:PRESSU... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026...
TAOS 2025 FUEL SYSTEM, GASOLINE:DELIVERY:PRESSU... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026...
JETTA 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...
TAOS 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...
TAOS 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized VOLKSWAGEN dealer. Bring this bulletin ID (VW9116012035473) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.