TSB: VOLKSWAGEN GTI, ID.4, JETTA, PASSAT, TIGUAN, TOUAREG (2010–2023)

Bulletin VOS-23-21 — June 30, 2023

Bulletin Details

Bulletin IDVOS-23-21
ManufacturerVOLKSWAGEN
ModelsGTI, ID.4, JETTA, PASSAT, TIGUAN, TOUAREG
Model Years2010–2023
Date IssuedJune 30, 2023
Date Added to NHTSAJuly 10, 2023
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected37 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This communication is a notice for software changes with the ODIS program for specific cars.

Affected Vehicles

MakeModelYearComponent
VOLKSWAGEN ID.4 2023 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TIGUAN 2023 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN GTI 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN ID.4 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TIGUAN 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN ID.4 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN PASSAT 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TIGUAN 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN PASSAT 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TIGUAN 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN PASSAT 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TIGUAN 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN JETTA 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN PASSAT 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TIGUAN 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN JETTA 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN PASSAT 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN JETTA 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN PASSAT 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN JETTA 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN PASSAT 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN JETTA 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN PASSAT 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN JETTA 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN PASSAT 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN JETTA 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN PASSAT 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN JETTA 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN PASSAT 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2010 118000 ELECTRICAL SYSTEM:SOFTWARE

Related VOLKSWAGEN Recalls

CampaignModelYearComponentSummary
TIGUAN 2024 BACK OVER PREVENTION:SOFTWARE Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Tigu...
TAOS 2026 FUEL SYSTEM, GASOLINE:DELIVERY:PRESSU... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026...
TAOS 2025 FUEL SYSTEM, GASOLINE:DELIVERY:PRESSU... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026...
JETTA 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...
TAOS 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized VOLKSWAGEN dealer. Bring this bulletin ID (VOS-23-21) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.