TSB: VOLKSWAGEN ATLAS, ATLAS CROSS SPORT, JETTA, TIGUAN (2019–2021)

Bulletin VIN4APIN20210428 — April 28, 2021

Bulletin Details

Bulletin IDVIN4APIN20210428
ManufacturerVOLKSWAGEN
ModelsATLAS, ATLAS CROSS SPORT, JETTA, TIGUAN
Model Years2019–2021
Date IssuedApril 28, 2021
Date Added to NHTSAMay 6, 2021
ComponentSUSPENSION
Vehicles Affected21 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Customer states front suspension noise while driving 3rd row seat lift strap detached Hood release inoperative Rear tailgate strut broken/loose/detached

Affected Vehicles

MakeModelYearComponent
VOLKSWAGEN ATLAS 2021 220000 SEATS
VOLKSWAGEN ATLAS 2021 160000 STRUCTURE
VOLKSWAGEN ATLAS 2021 020000 SUSPENSION
VOLKSWAGEN ATLAS CROSS SPORT 2021 220000 SEATS
VOLKSWAGEN ATLAS CROSS SPORT 2021 160000 STRUCTURE
VOLKSWAGEN ATLAS CROSS SPORT 2021 020000 SUSPENSION
VOLKSWAGEN JETTA 2021 160000 STRUCTURE
VOLKSWAGEN JETTA 2021 220000 SEATS
VOLKSWAGEN JETTA 2021 020000 SUSPENSION
VOLKSWAGEN TIGUAN 2021 020000 SUSPENSION
VOLKSWAGEN TIGUAN 2021 160000 STRUCTURE
VOLKSWAGEN TIGUAN 2021 220000 SEATS
VOLKSWAGEN JETTA 2020 220000 SEATS
VOLKSWAGEN JETTA 2020 160000 STRUCTURE
VOLKSWAGEN JETTA 2020 020000 SUSPENSION
VOLKSWAGEN TIGUAN 2020 220000 SEATS
VOLKSWAGEN TIGUAN 2020 160000 STRUCTURE
VOLKSWAGEN TIGUAN 2020 020000 SUSPENSION
VOLKSWAGEN TIGUAN 2019 020000 SUSPENSION
VOLKSWAGEN TIGUAN 2019 220000 SEATS
VOLKSWAGEN TIGUAN 2019 160000 STRUCTURE

Related VOLKSWAGEN Recalls

CampaignModelYearComponentSummary
TIGUAN 2024 BACK OVER PREVENTION:SOFTWARE Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Tigu...
TAOS 2026 FUEL SYSTEM, GASOLINE:DELIVERY:PRESSU... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026...
TAOS 2025 FUEL SYSTEM, GASOLINE:DELIVERY:PRESSU... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026...
JETTA 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...
TAOS 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized VOLKSWAGEN dealer. Bring this bulletin ID (VIN4APIN20210428) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.