TSB: VOLKSWAGEN ATLAS, ATLAS CROSS SPORT, JETTA, TAOS, TIGUAN (2020–2024)

Bulletin V9723022072446_1 — December 12, 2023

Bulletin Details

Bulletin IDV9723022072446_1
ManufacturerVOLKSWAGEN
ModelsATLAS, ATLAS CROSS SPORT, JETTA, TAOS, TIGUAN
Model Years2020–2024
Date IssuedDecember 12, 2023
Date Added to NHTSAJanuary 4, 2024
ComponentENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
Vehicles Affected105 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Remote Engine Start and/or Lock/Unlock does not work with "myVW" smart phone app.

Affected Vehicles

MakeModelYearComponent
VOLKSWAGEN JETTA 2024 980000 UNKNOWN OR OTHER
VOLKSWAGEN JETTA 2024 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN JETTA 2024 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN JETTA 2024 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN JETTA 2024 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN TAOS 2024 980000 UNKNOWN OR OTHER
VOLKSWAGEN TAOS 2024 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN TAOS 2024 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN TAOS 2024 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN TAOS 2024 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN TIGUAN 2024 980000 UNKNOWN OR OTHER
VOLKSWAGEN TIGUAN 2024 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN TIGUAN 2024 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN TIGUAN 2024 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN TIGUAN 2024 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN ATLAS 2023 980000 UNKNOWN OR OTHER
VOLKSWAGEN ATLAS 2023 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN ATLAS 2023 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN ATLAS 2023 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN ATLAS 2023 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN ATLAS CROSS SPORT 2023 980000 UNKNOWN OR OTHER
VOLKSWAGEN ATLAS CROSS SPORT 2023 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN ATLAS CROSS SPORT 2023 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN ATLAS CROSS SPORT 2023 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN ATLAS CROSS SPORT 2023 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN JETTA 2023 980000 UNKNOWN OR OTHER
VOLKSWAGEN JETTA 2023 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN JETTA 2023 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN JETTA 2023 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN JETTA 2023 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN TAOS 2023 980000 UNKNOWN OR OTHER
VOLKSWAGEN TAOS 2023 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN TAOS 2023 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN TAOS 2023 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN TAOS 2023 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN TIGUAN 2023 980000 UNKNOWN OR OTHER
VOLKSWAGEN TIGUAN 2023 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN TIGUAN 2023 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN TIGUAN 2023 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN TIGUAN 2023 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN ATLAS 2022 980000 UNKNOWN OR OTHER
VOLKSWAGEN ATLAS 2022 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN ATLAS 2022 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN ATLAS 2022 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN ATLAS 2022 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN ATLAS CROSS SPORT 2022 980000 UNKNOWN OR OTHER
VOLKSWAGEN ATLAS CROSS SPORT 2022 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN ATLAS CROSS SPORT 2022 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN ATLAS CROSS SPORT 2022 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN ATLAS CROSS SPORT 2022 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN JETTA 2022 980000 UNKNOWN OR OTHER
VOLKSWAGEN JETTA 2022 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN JETTA 2022 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN JETTA 2022 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN JETTA 2022 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN TAOS 2022 980000 UNKNOWN OR OTHER
VOLKSWAGEN TAOS 2022 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN TAOS 2022 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN TAOS 2022 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN TAOS 2022 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN TIGUAN 2022 980000 UNKNOWN OR OTHER
VOLKSWAGEN TIGUAN 2022 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN TIGUAN 2022 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN TIGUAN 2022 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN TIGUAN 2022 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN ATLAS 2021 980000 UNKNOWN OR OTHER
VOLKSWAGEN ATLAS 2021 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN ATLAS 2021 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN ATLAS 2021 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN ATLAS 2021 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN ATLAS CROSS SPORT 2021 980000 UNKNOWN OR OTHER
VOLKSWAGEN ATLAS CROSS SPORT 2021 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN ATLAS CROSS SPORT 2021 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN ATLAS CROSS SPORT 2021 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN ATLAS CROSS SPORT 2021 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN JETTA 2021 980000 UNKNOWN OR OTHER
VOLKSWAGEN JETTA 2021 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN JETTA 2021 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN JETTA 2021 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN JETTA 2021 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN TIGUAN 2021 980000 UNKNOWN OR OTHER
VOLKSWAGEN TIGUAN 2021 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN TIGUAN 2021 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN TIGUAN 2021 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN TIGUAN 2021 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN ATLAS 2020 980000 UNKNOWN OR OTHER
VOLKSWAGEN ATLAS 2020 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN ATLAS 2020 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN ATLAS 2020 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN ATLAS 2020 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN ATLAS CROSS SPORT 2020 980000 UNKNOWN OR OTHER
VOLKSWAGEN ATLAS CROSS SPORT 2020 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN ATLAS CROSS SPORT 2020 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN ATLAS CROSS SPORT 2020 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN ATLAS CROSS SPORT 2020 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN JETTA 2020 980000 UNKNOWN OR OTHER
VOLKSWAGEN JETTA 2020 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN JETTA 2020 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN JETTA 2020 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN JETTA 2020 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
VOLKSWAGEN TIGUAN 2020 980000 UNKNOWN OR OTHER
VOLKSWAGEN TIGUAN 2020 115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
VOLKSWAGEN TIGUAN 2020 115010 ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
VOLKSWAGEN TIGUAN 2020 116400 ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
VOLKSWAGEN TIGUAN 2020 061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)

Related VOLKSWAGEN Recalls

CampaignModelYearComponentSummary
TIGUAN 2024 BACK OVER PREVENTION:SOFTWARE Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Tigu...
TAOS 2026 FUEL SYSTEM, GASOLINE:DELIVERY:PRESSU... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026...
TAOS 2025 FUEL SYSTEM, GASOLINE:DELIVERY:PRESSU... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026...
JETTA 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...
TAOS 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized VOLKSWAGEN dealer. Bring this bulletin ID (V9723022072446_1) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.