TSB: VOLKSWAGEN TOUAREG, TOUAREG HYBRID (2011–2015)

Bulletin TT911615_2045938 — November 11, 2016

Bulletin Details

Bulletin IDTT911615_2045938
ManufacturerVOLKSWAGEN
ModelsTOUAREG, TOUAREG HYBRID
Model Years2011–2015
Date IssuedNovember 11, 2016
Date Added to NHTSAMay 10, 2017
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected20 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

DIRECTION TO CLARIFY METHODOLOGY FOR UPDATING THE NAVIGATION SYSTEM USING THE SD CARD. ADDITIONAL REFERENCES TO TB AND TECH TALK.

Affected Vehicles

MakeModelYearComponent
VOLKSWAGEN TOUAREG 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
VOLKSWAGEN TOUAREG HYBRID 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG HYBRID 2015 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
VOLKSWAGEN TOUAREG 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
VOLKSWAGEN TOUAREG HYBRID 2014 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
VOLKSWAGEN TOUAREG HYBRID 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2013 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
VOLKSWAGEN TOUAREG HYBRID 2013 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
VOLKSWAGEN TOUAREG HYBRID 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
VOLKSWAGEN TOUAREG HYBRID 2012 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
VOLKSWAGEN TOUAREG HYBRID 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN TOUAREG 2011 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
VOLKSWAGEN TOUAREG HYBRID 2011 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
VOLKSWAGEN TOUAREG HYBRID 2011 118000 ELECTRICAL SYSTEM:SOFTWARE

Related VOLKSWAGEN Recalls

CampaignModelYearComponentSummary
TAOS 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...
JETTA 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...
TAOS 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...
JETTA 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Jett...
JETTA 2026 ELECTRICAL SYSTEM:WIRING Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025-2026...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized VOLKSWAGEN dealer. Bring this bulletin ID (TT911615_2045938) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.