TSB: VOLKSWAGEN BEETLE, BEETLE CONVERTIBLE, CC, EGOLF, GOLF, GOLF R, GOLF SPORTWAGEN, GTI, JETTA, PASSAT, TIGUAN (2015–2016)

Bulletin TT 91-16-09 — May 20, 2016

Bulletin Details

Bulletin IDTT 91-16-09
ManufacturerVOLKSWAGEN
ModelsBEETLE, BEETLE CONVERTIBLE, CC, EGOLF, GOLF, GOLF R, GOLF SPORTWAGEN, GTI, JETTA, PASSAT, TIGUAN
Model Years2015–2016
Date IssuedMay 20, 2016
Date Added to NHTSAJune 27, 2017
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected32 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

INSTRUCTIONS TO ERASE A FAULT THAT MAY ARISE AFTER REPLACING OR UPDATING THE RADIO MODULE.

Affected Vehicles

MakeModelYearComponent
VOLKSWAGEN BEETLE 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN BEETLE 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN BEETLE CONVERTIBLE 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN BEETLE CONVERTIBLE 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN CC 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN CC 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN EGOLF 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN EGOLF 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN GOLF 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN GOLF 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN GOLF R 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN GOLF R 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN GOLF SPORTWAGEN 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN GOLF SPORTWAGEN 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN GTI 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN GTI 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN JETTA 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN JETTA 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN PASSAT 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN PASSAT 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN TIGUAN 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN TIGUAN 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN EGOLF 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN EGOLF 2015 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN GOLF 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN GOLF 2015 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN GOLF R 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN GOLF R 2015 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN GOLF SPORTWAGEN 2015 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
VOLKSWAGEN GOLF SPORTWAGEN 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN GTI 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
VOLKSWAGEN GTI 2015 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Related VOLKSWAGEN Recalls

CampaignModelYearComponentSummary
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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized VOLKSWAGEN dealer. Bring this bulletin ID (TT 91-16-09) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.