TSB: MCI D4000, D4005, D45 CRT LE, D4500, D4505, D4520, J3500, J4500 (2019–2021)

Bulletin TSIB 21-08 — October 6, 2021

Bulletin Details

Bulletin IDTSIB 21-08
ManufacturerMCI
ModelsD4000, D4005, D45 CRT LE, D4500, D4505, D4520, J3500, J4500
Model Years2019–2021
Date IssuedOctober 6, 2021
Date Added to NHTSANovember 5, 2021
ComponentSEATS
Vehicles Affected22 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Technical Service Information Bulletin describing an update to the Preventaive Maintenance requirements for specifically equipped motor coaches with Kiel Avane model passenger seats.

Affected Vehicles

MakeModelYearComponent
MCI D4000 2021 220000 SEATS
MCI D4005 2021 220000 SEATS
MCI D45 CRT LE 2021 220000 SEATS
MCI D4500 2021 220000 SEATS
MCI D4505 2021 220000 SEATS
MCI J3500 2021 220000 SEATS
MCI J4500 2021 220000 SEATS
MCI D4000 2020 220000 SEATS
MCI D4005 2020 220000 SEATS
MCI D45 CRT LE 2020 220000 SEATS
MCI D4500 2020 220000 SEATS
MCI D4505 2020 220000 SEATS
MCI D4520 2020 220000 SEATS
MCI J3500 2020 220000 SEATS
MCI J4500 2020 220000 SEATS
MCI D4000 2019 220000 SEATS
MCI D4005 2019 220000 SEATS
MCI D45 CRT LE 2019 220000 SEATS
MCI D4500 2019 220000 SEATS
MCI D4505 2019 220000 SEATS
MCI J3500 2019 220000 SEATS
MCI J4500 2019 220000 SEATS

Related MCI Recalls

CampaignModelYearComponentSummary
E4500 1998 VISIBILITY:GLASS, SIDE/REAR Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E45...
D4500 2006 VISIBILITY:GLASS, SIDE/REAR Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E45...
D4500 2005 STRUCTURE:BODY:DOOR Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E45...
D4500 2004 STRUCTURE:BODY:DOOR Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E45...
D4500 2003 STRUCTURE:BODY:DOOR Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E45...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized MCI dealer. Bring this bulletin ID (TSIB 21-08) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.