TSB: NEWMAR ALL STAR, ALL STAR ME, AMERICAN STAR, BAY STAR, CYPRESS FW, DUTCH STAR DP, ESSEX DP, KING AIRE, KOUNTRY AIRE FW, KOUNTRY STAR DP, LONDON AIRE, MOUNTAIN AIRE DP, NORTHERN STAR, SCOTTSDALE, VENTANA DP (2008–2009)
Bulletin TSB-375 — September 10, 2010
Bulletin Details
| Bulletin ID | TSB-375 |
| Manufacturer | NEWMAR |
| Models | ALL STAR, ALL STAR ME, AMERICAN STAR, BAY STAR, CYPRESS FW, DUTCH STAR DP, ESSEX DP, KING AIRE, KOUNTRY AIRE FW, KOUNTRY STAR DP, LONDON AIRE, MOUNTAIN AIRE DP, NORTHERN STAR, SCOTTSDALE, VENTANA DP |
| Model Years | 2008–2009 |
| Date Issued | September 10, 2010 |
| Date Added to NHTSA | April 18, 2011 |
| Component | EQUIPMENT ADAPTIVE/MOBILITY |
| Vehicles Affected | 24 combinations |
What is a TSB?
A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.
If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.
Summary
NEWMAR: DUE TO POTENTIAL POOR COOLING PERFORMANCE ON SOME NORCOLD 2117 REFRIGERATORS WITH SERIAL #11323165 AND EARLIER, AN UPGRADE KIT IS AVAILABLE TO BE INSTALLED. *PE
Affected Vehicles
| Make | Model | Year | Component |
|---|---|---|---|
| NEWMAR | ALL STAR | 2009 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | ALL STAR ME | 2009 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | BAY STAR | 2009 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | CYPRESS FW | 2009 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | DUTCH STAR DP | 2009 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | ESSEX DP | 2009 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | KOUNTRY AIRE FW | 2009 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | MOUNTAIN AIRE DP | 2009 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | VENTANA DP | 2009 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | ALL STAR | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | ALL STAR ME | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | AMERICAN STAR | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | BAY STAR | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | CYPRESS FW | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | DUTCH STAR DP | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | ESSEX DP | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | KING AIRE | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | KOUNTRY AIRE FW | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | KOUNTRY STAR DP | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | LONDON AIRE | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | MOUNTAIN AIRE DP | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | NORTHERN STAR | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | SCOTTSDALE | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
| NEWMAR | VENTANA DP | 2008 | 356000 EQUIPMENT ADAPTIVE/MOBILITY |
Related NEWMAR Recalls
What Should You Do?
If your vehicle is affected by this TSB, contact your authorized NEWMAR dealer. Bring this bulletin ID (TSB-375) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.
Frequently Asked Questions
A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.
If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.
Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.
This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.