TSB: NEWMAR ALL STAR, ALL STAR ME, AMERICAN STAR, BAY STAR, CYPRESS FW, DUTCH STAR DP, ESSEX DP, KING AIRE, KOUNTRY AIRE FW, KOUNTRY STAR DP, LONDON AIRE, MOUNTAIN AIRE DP, NORTHERN STAR, SCOTTSDALE, VENTANA DP (2008–2009)

Bulletin TSB-375 — September 10, 2010

Bulletin Details

Bulletin IDTSB-375
ManufacturerNEWMAR
ModelsALL STAR, ALL STAR ME, AMERICAN STAR, BAY STAR, CYPRESS FW, DUTCH STAR DP, ESSEX DP, KING AIRE, KOUNTRY AIRE FW, KOUNTRY STAR DP, LONDON AIRE, MOUNTAIN AIRE DP, NORTHERN STAR, SCOTTSDALE, VENTANA DP
Model Years2008–2009
Date IssuedSeptember 10, 2010
Date Added to NHTSAApril 18, 2011
ComponentEQUIPMENT ADAPTIVE/MOBILITY
Vehicles Affected24 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

NEWMAR: DUE TO POTENTIAL POOR COOLING PERFORMANCE ON SOME NORCOLD 2117 REFRIGERATORS WITH SERIAL #11323165 AND EARLIER, AN UPGRADE KIT IS AVAILABLE TO BE INSTALLED. *PE

Affected Vehicles

MakeModelYearComponent
NEWMAR ALL STAR 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR ALL STAR ME 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR BAY STAR 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR CYPRESS FW 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR DUTCH STAR DP 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR ESSEX DP 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR KOUNTRY AIRE FW 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR MOUNTAIN AIRE DP 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR VENTANA DP 2009 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR ALL STAR 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR ALL STAR ME 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR AMERICAN STAR 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR BAY STAR 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR CYPRESS FW 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR DUTCH STAR DP 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR ESSEX DP 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR KING AIRE 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR KOUNTRY AIRE FW 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR KOUNTRY STAR DP 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR LONDON AIRE 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR MOUNTAIN AIRE DP 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR NORTHERN STAR 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR SCOTTSDALE 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY
NEWMAR VENTANA DP 2008 356000 EQUIPMENT ADAPTIVE/MOBILITY

Related NEWMAR Recalls

CampaignModelYearComponentSummary
FREEDOM AIRE 2026 STRUCTURE:BODY Newmar Corporation (Newmar) is recalling certain 2026 Freedom Aire motorhomes...
FREEDOM AIRE 2026 EQUIPMENT:OTHER:LABELS Newmar Corporation (Newmar) is recalling certain 2026 Freedom Aire motorhomes...
BAY STAR 2018 STRUCTURE:BODY:HOOD:HINGE AND ATTACHM... Newmar Corporation (Newmar) is recalling certain 2018-2026 Bay Star and Bay S...
BAY STAR 2019 STRUCTURE:BODY:HOOD:HINGE AND ATTACHM... Newmar Corporation (Newmar) is recalling certain 2018-2026 Bay Star and Bay S...
BAY STAR SPORT 2026 STRUCTURE:BODY:HOOD:HINGE AND ATTACHM... Newmar Corporation (Newmar) is recalling certain 2018-2026 Bay Star and Bay S...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized NEWMAR dealer. Bring this bulletin ID (TSB-375) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.