TSB: KIA FORTE, SELTOS, SOUL (2019–2024)

Bulletin TSB_CHA121 — January 8, 2024

Bulletin Details

Bulletin IDTSB_CHA121
ManufacturerKIA
ModelsFORTE, SELTOS, SOUL
Model Years2019–2024
Date IssuedJanuary 8, 2024
Date Added to NHTSAFebruary 1, 2024
ComponentSUSPENSION
Vehicles Affected30 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

TECHNICAL SERVICE BULLETIN: FRONT STRUT BEARING & SPRING PAD REPLACEMENT - This bulletin provides information to replace the front strut bearing and upper spring pad on both front (LH and RH) strut assemblies on certain 2019-2024MY Forte (B

Affected Vehicles

MakeModelYearComponent
KIA FORTE 2024 160000 STRUCTURE
KIA FORTE 2024 020000 SUSPENSION
KIA SELTOS 2024 160000 STRUCTURE
KIA SELTOS 2024 020000 SUSPENSION
KIA SOUL 2024 160000 STRUCTURE
KIA SOUL 2024 020000 SUSPENSION
KIA FORTE 2023 160000 STRUCTURE
KIA FORTE 2023 020000 SUSPENSION
KIA SELTOS 2023 160000 STRUCTURE
KIA SELTOS 2023 020000 SUSPENSION
KIA SOUL 2023 160000 STRUCTURE
KIA SOUL 2023 020000 SUSPENSION
KIA FORTE 2022 160000 STRUCTURE
KIA FORTE 2022 020000 SUSPENSION
KIA SELTOS 2022 160000 STRUCTURE
KIA SELTOS 2022 020000 SUSPENSION
KIA SOUL 2022 160000 STRUCTURE
KIA SOUL 2022 020000 SUSPENSION
KIA FORTE 2021 160000 STRUCTURE
KIA FORTE 2021 020000 SUSPENSION
KIA SELTOS 2021 160000 STRUCTURE
KIA SELTOS 2021 020000 SUSPENSION
KIA SOUL 2021 160000 STRUCTURE
KIA SOUL 2021 020000 SUSPENSION
KIA FORTE 2020 160000 STRUCTURE
KIA FORTE 2020 020000 SUSPENSION
KIA SOUL 2020 160000 STRUCTURE
KIA SOUL 2020 020000 SUSPENSION
KIA FORTE 2019 020000 SUSPENSION
KIA FORTE 2019 160000 STRUCTURE

Related KIA Recalls

CampaignModelYearComponentSummary
CARNIVAL 2024 FUEL SYSTEM, GASOLINE:DELIVERY:HOSES,... Kia America, Inc. (Kia) is recalling certain 2022-2026 Carnival vehicles. Fue...
CARNIVAL 2023 FUEL SYSTEM, GASOLINE:DELIVERY:HOSES,... Kia America, Inc. (Kia) is recalling certain 2022-2026 Carnival vehicles. Fue...
CARNIVAL 2022 FUEL SYSTEM, GASOLINE:DELIVERY:HOSES,... Kia America, Inc. (Kia) is recalling certain 2022-2026 Carnival vehicles. Fue...
CARNIVAL 2025 FUEL SYSTEM, GASOLINE:DELIVERY:HOSES,... Kia America, Inc. (Kia) is recalling certain 2022-2026 Carnival vehicles. Fue...
CARNIVAL 2026 FUEL SYSTEM, GASOLINE:DELIVERY:HOSES,... Kia America, Inc. (Kia) is recalling certain 2022-2026 Carnival vehicles. Fue...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized KIA dealer. Bring this bulletin ID (TSB_CHA121) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.