TSB: LINCOLN MKZ, MKZ HYBRID (2013–2020)

Bulletin TSB 20-2386 — November 10, 2020

Bulletin Details

Bulletin IDTSB 20-2386
ManufacturerLINCOLN
ModelsMKZ, MKZ HYBRID
Model Years2013–2020
Date IssuedNovember 10, 2020
Date Added to NHTSADecember 5, 2020
ComponentELECTRICAL SYSTEM:WIRING
Vehicles Affected32 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Some 2013-2020 MKZ vehicles may need the exterior rear view mirror replaced. The replacement exterior mirror will have different wiring than the originally equipped mirror. Follow the Service Procedure steps below to modify the vehicle-side

Affected Vehicles

MakeModelYearComponent
LINCOLN MKZ 2020 130000 VISIBILITY
LINCOLN MKZ 2020 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ HYBRID 2020 130000 VISIBILITY
LINCOLN MKZ HYBRID 2020 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ 2019 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ 2019 130000 VISIBILITY
LINCOLN MKZ HYBRID 2019 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ HYBRID 2019 130000 VISIBILITY
LINCOLN MKZ 2018 130000 VISIBILITY
LINCOLN MKZ 2018 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ HYBRID 2018 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ HYBRID 2018 130000 VISIBILITY
LINCOLN MKZ 2017 130000 VISIBILITY
LINCOLN MKZ 2017 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ HYBRID 2017 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ HYBRID 2017 130000 VISIBILITY
LINCOLN MKZ 2016 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ 2016 130000 VISIBILITY
LINCOLN MKZ HYBRID 2016 130000 VISIBILITY
LINCOLN MKZ HYBRID 2016 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ 2015 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ 2015 130000 VISIBILITY
LINCOLN MKZ HYBRID 2015 130000 VISIBILITY
LINCOLN MKZ HYBRID 2015 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ 2014 130000 VISIBILITY
LINCOLN MKZ 2014 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ HYBRID 2014 130000 VISIBILITY
LINCOLN MKZ HYBRID 2014 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ 2013 130000 VISIBILITY
LINCOLN MKZ 2013 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ HYBRID 2013 114000 ELECTRICAL SYSTEM:WIRING
LINCOLN MKZ HYBRID 2013 130000 VISIBILITY

Related LINCOLN Recalls

CampaignModelYearComponentSummary
CORSAIR 2026 POWER TRAIN:AUTOMATIC TRANSMISSION:IN... Ford Motor Company (Ford) is recalling certain 2026 Escape and Lincoln Corsai...
NAVIGATOR 2023 VISIBILITY:WINDSHIELD WIPER/WASHER:LI... Ford Motor Company (Ford) is recalling certain 2021-2023 Lincoln Navigator, E...
NAVIGATOR 2022 VISIBILITY:WINDSHIELD WIPER/WASHER:LI... Ford Motor Company (Ford) is recalling certain 2021-2023 Lincoln Navigator, E...
NAVIGATOR 2021 VISIBILITY:WINDSHIELD WIPER/WASHER:LI... Ford Motor Company (Ford) is recalling certain 2021-2023 Lincoln Navigator, E...
AVIATOR 2026 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SY... Ford Motor Company (Ford) is recalling certain 2026 Lincoln Aviator and Explo...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized LINCOLN dealer. Bring this bulletin ID (TSB 20-2386) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.