TSB: VOLVO 420, 770, AC, ACL, AUTOCAR, D12, D12A, D12B, D12C, D7C, FE SERIES, TD122FAQ, TD122FTQ, TD60, TD61, VAH, VE D7, VHD, VHL, VN, VN DAY CAB, VN610, VN770, VNL, VNL420, VNL660, VNL770, VNM, VNR, VOLVO TRUCK, VT, WAH, WC, WCA, WG, WI, WIA, WIA64TES, WX, WXLL, WXR

Bulletin STB20-003V — July 9, 2020

Bulletin Details

Bulletin IDSTB20-003V
ManufacturerVOLVO
Models420, 770, AC, ACL, AUTOCAR, D12, D12A, D12B, D12C, D7C, FE SERIES, TD122FAQ, TD122FTQ, TD60, TD61, VAH, VE D7, VHD, VHL, VN, VN DAY CAB, VN610, VN770, VNL, VNL420, VNL660, VNL770, VNM, VNR, VOLVO TRUCK, VT, WAH, WC, WCA, WG, WI, WIA, WIA64TES, WX, WXLL, WXR
Date IssuedJuly 9, 2020
Date Added to NHTSAAugust 5, 2020
ComponentEQUIPMENT
Vehicles Affected41 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Essential Tool Program - Automatic Tool Shipment

Affected Vehicles

MakeModelYearComponent
VOLVO 420 350000 EQUIPMENT
VOLVO 770 350000 EQUIPMENT
VOLVO AC 350000 EQUIPMENT
VOLVO ACL 350000 EQUIPMENT
VOLVO AUTOCAR 350000 EQUIPMENT
VOLVO D12 350000 EQUIPMENT
VOLVO D12A 350000 EQUIPMENT
VOLVO D12B 350000 EQUIPMENT
VOLVO D12C 350000 EQUIPMENT
VOLVO D7C 350000 EQUIPMENT
VOLVO FE SERIES 350000 EQUIPMENT
VOLVO TD122FAQ 350000 EQUIPMENT
VOLVO TD122FTQ 350000 EQUIPMENT
VOLVO TD60 350000 EQUIPMENT
VOLVO TD61 350000 EQUIPMENT
VOLVO VAH 350000 EQUIPMENT
VOLVO VE D7 350000 EQUIPMENT
VOLVO VHD 350000 EQUIPMENT
VOLVO VHL 350000 EQUIPMENT
VOLVO VN 350000 EQUIPMENT
VOLVO VN DAY CAB 350000 EQUIPMENT
VOLVO VN610 350000 EQUIPMENT
VOLVO VN770 350000 EQUIPMENT
VOLVO VNL 350000 EQUIPMENT
VOLVO VNL420 350000 EQUIPMENT
VOLVO VNL660 350000 EQUIPMENT
VOLVO VNL770 350000 EQUIPMENT
VOLVO VNM 350000 EQUIPMENT
VOLVO VNR 350000 EQUIPMENT
VOLVO VOLVO TRUCK 350000 EQUIPMENT
VOLVO VT 350000 EQUIPMENT
VOLVO WAH 350000 EQUIPMENT
VOLVO WC 350000 EQUIPMENT
VOLVO WCA 350000 EQUIPMENT
VOLVO WG 350000 EQUIPMENT
VOLVO WI 350000 EQUIPMENT
VOLVO WIA 350000 EQUIPMENT
VOLVO WIA64TES 350000 EQUIPMENT
VOLVO WX 350000 EQUIPMENT
VOLVO WXLL 350000 EQUIPMENT
VOLVO WXR 350000 EQUIPMENT

Related VOLVO Recalls

CampaignModelYearComponentSummary
VNL (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...
VNL (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...
VNR (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...
VNL (4) 2025 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...
VNR (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized VOLVO dealer. Bring this bulletin ID (STB20-003V) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.