TSB: ALTEC AERIAL DEVICE, DIGGER DERRICK (2020-2023)

Bulletin SIL 3099 - October 31, 2023

Bulletin Details

Bulletin IDSIL 3099
ManufacturerALTEC
ModelsAERIAL DEVICE, DIGGER DERRICK
Model Years2020-2023
Date IssuedOctober 31, 2023
Date Added to NHTSANovember 1, 2023
ComponentSUSPENSION
Vehicles Affected24 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls, they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Altec has learned that on certain Altec units equipped with air suspension built from April 2020 to June 2023, some operators may be dumping the chassis airbags before deploying the outriggers. This can cause the airbags to become damaged.

Affected Vehicles

MakeModelYearComponent
ALTEC AERIAL DEVICE 2023 350000 EQUIPMENT
ALTEC AERIAL DEVICE 2023 140000 AIR BAGS
ALTEC AERIAL DEVICE 2023 020000 SUSPENSION
ALTEC DIGGER DERRICK 2023 350000 EQUIPMENT
ALTEC DIGGER DERRICK 2023 140000 AIR BAGS
ALTEC DIGGER DERRICK 2023 020000 SUSPENSION
ALTEC AERIAL DEVICE 2022 020000 SUSPENSION
ALTEC AERIAL DEVICE 2022 350000 EQUIPMENT
ALTEC AERIAL DEVICE 2022 140000 AIR BAGS
ALTEC DIGGER DERRICK 2022 020000 SUSPENSION
ALTEC DIGGER DERRICK 2022 140000 AIR BAGS
ALTEC DIGGER DERRICK 2022 350000 EQUIPMENT
ALTEC AERIAL DEVICE 2021 350000 EQUIPMENT
ALTEC AERIAL DEVICE 2021 140000 AIR BAGS
ALTEC AERIAL DEVICE 2021 020000 SUSPENSION
ALTEC DIGGER DERRICK 2021 020000 SUSPENSION
ALTEC DIGGER DERRICK 2021 140000 AIR BAGS
ALTEC DIGGER DERRICK 2021 350000 EQUIPMENT
ALTEC AERIAL DEVICE 2020 350000 EQUIPMENT
ALTEC AERIAL DEVICE 2020 140000 AIR BAGS
ALTEC AERIAL DEVICE 2020 020000 SUSPENSION
ALTEC DIGGER DERRICK 2020 020000 SUSPENSION
ALTEC DIGGER DERRICK 2020 350000 EQUIPMENT
ALTEC DIGGER DERRICK 2020 140000 AIR BAGS

Related ALTEC Recalls

CampaignModelYearComponentSummary
AN SERIES AERIAL DEVICE 2026 FORWARD COLLISION AVOIDANCE: AUTOMATI... Altec Industries, Inc. (Altec) is recalling certain 2019-2026 AN Series, 2023...
AN SERIES AERIAL DEVICE 2025 FORWARD COLLISION AVOIDANCE: AUTOMATI... Altec Industries, Inc. (Altec) is recalling certain 2019-2026 AN Series, 2023...
AN SERIES AERIAL DEVICE 2024 FORWARD COLLISION AVOIDANCE: AUTOMATI... Altec Industries, Inc. (Altec) is recalling certain 2019-2026 AN Series, 2023...
AN SERIES AERIAL DEVICE 2023 FORWARD COLLISION AVOIDANCE: AUTOMATI... Altec Industries, Inc. (Altec) is recalling certain 2019-2026 AN Series, 2023...
AN SERIES AERIAL DEVICE 2022 FORWARD COLLISION AVOIDANCE: AUTOMATI... Altec Industries, Inc. (Altec) is recalling certain 2019-2026 AN Series, 2023...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized ALTEC dealer. Bring this bulletin ID (SIL 3099) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage, manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix, the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.