TSB: FREIGHTLINER 4RUNNER, AMG GLA35, AMG GLA45, AMG GLA45 S, AMG GLB35, C-HR, E238, G80, G90, GX460, HIGHLANDER, HIGHLANDER HYBRID, IS 300, IS 350, LC500, LEXUS, LS HYBRID, LS500, NX, NX HYBRID, NX300, PRIUS, PRIUS PRIME, RAV4 PRIME, RC 300, RC 350, RC F, RX, RX HYBRID, RX350, SEQUOIA, SIENNA, SPRINTER 1500, TACOMA, TUNDRA, VENZA (2011–2022)

Bulletin Service Campaign — April 9, 2019

Bulletin Details

Bulletin IDService Campaign
ManufacturerFREIGHTLINER
Models4RUNNER, AMG GLA35, AMG GLA45, AMG GLA45 S, AMG GLB35, C-HR, E238, G80, G90, GX460, HIGHLANDER, HIGHLANDER HYBRID, IS 300, IS 350, LC500, LEXUS, LS HYBRID, LS500, NX, NX HYBRID, NX300, PRIUS, PRIUS PRIME, RAV4 PRIME, RC 300, RC 350, RC F, RX, RX HYBRID, RX350, SEQUOIA, SIENNA, SPRINTER 1500, TACOMA, TUNDRA, VENZA
Model Years2011–2022
Date IssuedApril 9, 2019
Date Added to NHTSASeptember 15, 2022
ComponentENGINE AND ENGINE COOLING
Vehicles Affected62 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

DL: Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other?s voices

Affected Vehicles

MakeModelYearComponent
TOYOTA 4RUNNER 2022 110000 ELECTRICAL SYSTEM
LEXUS GX460 2022 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER 2022 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER HYBRID 2022 110000 ELECTRICAL SYSTEM
LEXUS LS HYBRID 2022 110000 ELECTRICAL SYSTEM
LEXUS NX HYBRID 2022 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS 2022 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS PRIME 2022 110000 ELECTRICAL SYSTEM
LEXUS RC 350 2022 110000 ELECTRICAL SYSTEM
LEXUS RX HYBRID 2022 110000 ELECTRICAL SYSTEM
LEXUS RX350 2022 110000 ELECTRICAL SYSTEM
TOYOTA SEQUOIA 2022 110000 ELECTRICAL SYSTEM
TOYOTA TACOMA 2022 110000 ELECTRICAL SYSTEM
TOYOTA 4RUNNER 2021 110000 ELECTRICAL SYSTEM
MERCEDES-BENZ AMG GLA35 2021 980000 UNKNOWN OR OTHER
MERCEDES-BENZ AMG GLA35 2021 355100 EQUIPMENT:OTHER:LABELS
MERCEDES-BENZ AMG GLA45 2021 355100 EQUIPMENT:OTHER:LABELS
MERCEDES-BENZ AMG GLA45 2021 980000 UNKNOWN OR OTHER
MERCEDES-BENZ AMG GLA45 S 2021 355100 EQUIPMENT:OTHER:LABELS
MERCEDES-BENZ AMG GLA45 S 2021 980000 UNKNOWN OR OTHER
MERCEDES-BENZ AMG GLB35 2021 355100 EQUIPMENT:OTHER:LABELS
MERCEDES-BENZ AMG GLB35 2021 980000 UNKNOWN OR OTHER
TOYOTA C-HR 2021 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER 2021 110000 ELECTRICAL SYSTEM
TOYOTA HIGHLANDER HYBRID 2021 110000 ELECTRICAL SYSTEM
LEXUS IS 300 2021 110000 ELECTRICAL SYSTEM
LEXUS IS 350 2021 110000 ELECTRICAL SYSTEM
LEXUS LC500 2021 110000 ELECTRICAL SYSTEM
LEXUS LS HYBRID 2021 110000 ELECTRICAL SYSTEM
LEXUS LS500 2021 110000 ELECTRICAL SYSTEM
LEXUS NX 2021 110000 ELECTRICAL SYSTEM
LEXUS NX HYBRID 2021 110000 ELECTRICAL SYSTEM
LEXUS NX300 2021 110000 ELECTRICAL SYSTEM
TOYOTA PRIUS PRIME 2021 110000 ELECTRICAL SYSTEM
TOYOTA RAV4 PRIME 2021 110000 ELECTRICAL SYSTEM
LEXUS RC 300 2021 110000 ELECTRICAL SYSTEM
LEXUS RC 350 2021 110000 ELECTRICAL SYSTEM
LEXUS RC F 2021 110000 ELECTRICAL SYSTEM
LEXUS RX 2021 110000 ELECTRICAL SYSTEM
LEXUS RX HYBRID 2021 110000 ELECTRICAL SYSTEM
LEXUS RX350 2021 110000 ELECTRICAL SYSTEM
TOYOTA SEQUOIA 2021 110000 ELECTRICAL SYSTEM
TOYOTA SIENNA 2021 353000 EQUIPMENT:ELECTRICAL
TOYOTA SIENNA 2021 353000 EQUIPMENT:ELECTRICAL
FREIGHTLINER SPRINTER 1500 2021 355100 EQUIPMENT:OTHER:LABELS
TOYOTA TACOMA 2021 110000 ELECTRICAL SYSTEM
TOYOTA TUNDRA 2021 110000 ELECTRICAL SYSTEM
TOYOTA VENZA 2021 353000 EQUIPMENT:ELECTRICAL
TOYOTA VENZA 2021 353000 EQUIPMENT:ELECTRICAL
MERCEDES-BENZ E238 2019 190000 TIRES
GENESIS G80 2018 060000 ENGINE AND ENGINE COOLING
GENESIS G80 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
GENESIS G90 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
GENESIS G90 2018 060000 ENGINE AND ENGINE COOLING
TOYOTA TACOMA 2017 160000 STRUCTURE
TOYOTA TACOMA 2016 160000 STRUCTURE
TOYOTA TACOMA 2015 160000 STRUCTURE
TOYOTA TACOMA 2014 160000 STRUCTURE
TOYOTA TACOMA 2013 160000 STRUCTURE
TOYOTA TACOMA 2012 160000 STRUCTURE
TOYOTA TACOMA 2011 160000 STRUCTURE
LEXUS LEXUS 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FREIGHTLINER dealer. Bring this bulletin ID (Service Campaign) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.