TSB: MACK CH, CHN, CHU, CL, CT, CTP, CV, CX, CXN, CXP, CXU, GU (2007–2009)

Bulletin SB-631002 — January 9, 2008

Bulletin Details

Bulletin IDSB-631002
ManufacturerMACK
ModelsCH, CHN, CHU, CL, CT, CTP, CV, CX, CXN, CXP, CXU, GU
Model Years2007–2009
Date IssuedJanuary 9, 2008
Date Added to NHTSAMarch 10, 2010
ComponentVISIBILITY:WINDSHIELD
Vehicles Affected17 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

MACK TRUCK: WINDSHIELD INSTALLATION (ROPE-PULL METHOD)-CXU, CHU, GU, CXP, CTP, CXN, CHN, CX, CH, CT, CV AND CL MODELS. MACK TRUCKS NOW USES A ROPE PULL WINDSHIELD GLASS INSTALLATION METHOD ON CURRENT PRODUCTION CONVENTIONAL MODELS. THI

Affected Vehicles

MakeModelYearComponent
MACK GU 2009 131000 VISIBILITY:WINDSHIELD
MACK CHN 2008 131000 VISIBILITY:WINDSHIELD
MACK CHU 2008 131000 VISIBILITY:WINDSHIELD
MACK CL 2008 131000 VISIBILITY:WINDSHIELD
MACK CT 2008 131000 VISIBILITY:WINDSHIELD
MACK CTP 2008 131000 VISIBILITY:WINDSHIELD
MACK CV 2008 131000 VISIBILITY:WINDSHIELD
MACK CXN 2008 131000 VISIBILITY:WINDSHIELD
MACK CXP 2008 131000 VISIBILITY:WINDSHIELD
MACK CXU 2008 131000 VISIBILITY:WINDSHIELD
MACK GU 2008 131000 VISIBILITY:WINDSHIELD
MACK CX 2007 131000 VISIBILITY:WINDSHIELD
MACK CXN 2007 131000 VISIBILITY:WINDSHIELD
MACK CH 131000 VISIBILITY:WINDSHIELD
MACK CL 131000 VISIBILITY:WINDSHIELD
MACK CV 131000 VISIBILITY:WINDSHIELD
MACK CX 131000 VISIBILITY:WINDSHIELD

Related MACK Recalls

CampaignModelYearComponentSummary
ANTHEM AN (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
ANTHEM AN (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2025 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized MACK dealer. Bring this bulletin ID (SB-631002) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.