TSB: VOLVO VN, VNL, VNM, VNR, VNX (2019–2021)

Bulletin S2962 202312 — December 18, 2023

Bulletin Details

Bulletin IDS2962 202312
ManufacturerVOLVO
ModelsVN, VNL, VNM, VNR, VNX
Model Years2019–2021
Date IssuedDecember 18, 2023
Date Added to NHTSAJanuary 3, 2024
ComponentENGINE AND ENGINE COOLING
Vehicles Affected30 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Service Campaign: Volvo trucks has determined that certain VN model trucks built with an D13 Turbo Compound engine that have had a reman TC unit installed could experience a failure with the reman TC unit.

Affected Vehicles

MakeModelYearComponent
VOLVO VN 2021 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VN 2021 060000 ENGINE AND ENGINE COOLING
VOLVO VNL 2021 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VNL 2021 060000 ENGINE AND ENGINE COOLING
VOLVO VNM 2021 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VNM 2021 060000 ENGINE AND ENGINE COOLING
VOLVO VNR 2021 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VNR 2021 060000 ENGINE AND ENGINE COOLING
VOLVO VNX 2021 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VNX 2021 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2020 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VN 2020 060000 ENGINE AND ENGINE COOLING
VOLVO VNL 2020 060000 ENGINE AND ENGINE COOLING
VOLVO VNL 2020 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VNM 2020 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VNM 2020 060000 ENGINE AND ENGINE COOLING
VOLVO VNR 2020 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VNR 2020 060000 ENGINE AND ENGINE COOLING
VOLVO VNX 2020 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VNX 2020 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2019 060000 ENGINE AND ENGINE COOLING
VOLVO VN 2019 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VNL 2019 060000 ENGINE AND ENGINE COOLING
VOLVO VNL 2019 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VNM 2019 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VNM 2019 060000 ENGINE AND ENGINE COOLING
VOLVO VNR 2019 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VNR 2019 060000 ENGINE AND ENGINE COOLING
VOLVO VNX 2019 061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
VOLVO VNX 2019 060000 ENGINE AND ENGINE COOLING

Related VOLVO Recalls

CampaignModelYearComponentSummary
VNL (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...
VNL (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...
VNR (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...
VNL (4) 2025 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...
VNR (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Volvo Trucks North America (Volvo Trucks) is recalling certain 2026-2027 VNR ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized VOLVO dealer. Bring this bulletin ID (S2962 202312) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.