TSB: INFINITI Q50, Q60, QX50 (2020–2021)

Bulletin REV 4 - PC839 20 — March 17, 2022

Bulletin Details

Bulletin IDREV 4 - PC839 20
ManufacturerINFINITI
ModelsQ50, Q60, QX50
Model Years2020–2021
Date IssuedMarch 17, 2022
Date Added to NHTSAMay 20, 2022
ComponentELECTRICAL SYSTEM
Vehicles Affected12 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

REMINDER: Wireless Apple CarPlayA? Update Voluntary Service Campaign UPDATE March 17, 2022 Please discard earlier versions of this bulletin. The announcement from February 24, 2021 has been updated to highlight the following important

Affected Vehicles

MakeModelYearComponent
INFINITI Q50 2021 110000 ELECTRICAL SYSTEM
INFINITI Q50 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
INFINITI Q60 2021 110000 ELECTRICAL SYSTEM
INFINITI Q60 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
INFINITI QX50 2021 110000 ELECTRICAL SYSTEM
INFINITI QX50 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
INFINITI Q50 2020 110000 ELECTRICAL SYSTEM
INFINITI Q50 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
INFINITI Q60 2020 110000 ELECTRICAL SYSTEM
INFINITI Q60 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
INFINITI QX50 2020 110000 ELECTRICAL SYSTEM
INFINITI QX50 2020 118000 ELECTRICAL SYSTEM:SOFTWARE

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CampaignModelYearComponentSummary
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QX50 2022 ENGINE AND ENGINE COOLING:ENGINE:HARD... Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 201...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized INFINITI dealer. Bring this bulletin ID (REV 4 - PC839 20) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.