TSB: MACK ANTHEM (AN), GRANITE (GR), GRANITE (GU), PINNACLE (CHU), PINNACLE (CXU), PINNACLE (PI), TERRAPRO (MRU), TERRAPRO (TE) (2020–2024)

Bulletin PSM23m2na71 — November 10, 2023

Bulletin Details

Bulletin IDPSM23m2na71
ManufacturerMACK
ModelsANTHEM (AN), GRANITE (GR), GRANITE (GU), PINNACLE (CHU), PINNACLE (CXU), PINNACLE (PI), TERRAPRO (MRU), TERRAPRO (TE)
Model Years2020–2024
Date IssuedNovember 10, 2023
Date Added to NHTSADecember 5, 2023
ComponentPOWER TRAIN
Vehicles Affected36 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Parts Sales and Marketing Bulletin: Mack Trucks is excited to announce an additional year warranty program on REMACK AMT mDRIVE Complete Transmissions. This extended warranty of 3 years or 350,000 miles on the transmission will be applicab

Affected Vehicles

MakeModelYearComponent
MACK ANTHEM (AN) 2024 100000 POWER TRAIN
MACK GRANITE (GR) 2024 100000 POWER TRAIN
MACK GRANITE (GU) 2024 100000 POWER TRAIN
MACK PINNACLE (PI) 2024 100000 POWER TRAIN
MACK TERRAPRO (MRU) 2024 100000 POWER TRAIN
MACK TERRAPRO (TE) 2024 100000 POWER TRAIN
MACK ANTHEM (AN) 2023 100000 POWER TRAIN
MACK GRANITE (GR) 2023 100000 POWER TRAIN
MACK GRANITE (GU) 2023 100000 POWER TRAIN
MACK PINNACLE (PI) 2023 100000 POWER TRAIN
MACK TERRAPRO (MRU) 2023 100000 POWER TRAIN
MACK TERRAPRO (TE) 2023 100000 POWER TRAIN
MACK ANTHEM (AN) 2022 100000 POWER TRAIN
MACK GRANITE (GR) 2022 100000 POWER TRAIN
MACK GRANITE (GU) 2022 100000 POWER TRAIN
MACK PINNACLE (CHU) 2022 100000 POWER TRAIN
MACK PINNACLE (CXU) 2022 100000 POWER TRAIN
MACK PINNACLE (PI) 2022 100000 POWER TRAIN
MACK TERRAPRO (MRU) 2022 100000 POWER TRAIN
MACK TERRAPRO (TE) 2022 100000 POWER TRAIN
MACK ANTHEM (AN) 2021 100000 POWER TRAIN
MACK GRANITE (GR) 2021 100000 POWER TRAIN
MACK GRANITE (GU) 2021 100000 POWER TRAIN
MACK PINNACLE (CHU) 2021 100000 POWER TRAIN
MACK PINNACLE (CXU) 2021 100000 POWER TRAIN
MACK PINNACLE (PI) 2021 100000 POWER TRAIN
MACK TERRAPRO (MRU) 2021 100000 POWER TRAIN
MACK TERRAPRO (TE) 2021 100000 POWER TRAIN
MACK ANTHEM (AN) 2020 100000 POWER TRAIN
MACK GRANITE (GR) 2020 100000 POWER TRAIN
MACK GRANITE (GU) 2020 100000 POWER TRAIN
MACK PINNACLE (CHU) 2020 100000 POWER TRAIN
MACK PINNACLE (CXU) 2020 100000 POWER TRAIN
MACK PINNACLE (PI) 2020 100000 POWER TRAIN
MACK TERRAPRO (MRU) 2020 100000 POWER TRAIN
MACK TERRAPRO (TE) 2020 100000 POWER TRAIN

Related MACK Recalls

CampaignModelYearComponentSummary
ANTHEM AN (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
ANTHEM AN (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2025 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2026 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...
PIONEER PR (4) 2027 SERVICE BRAKES, AIR:ANTILOCK:CONTROL ... Mack Trucks, Inc. (Mack) is recalling certain 2025-2027 Pioneer (4) and 2026-...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized MACK dealer. Bring this bulletin ID (PSM23m2na71) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.