TSB: BUICK LACROSSE, REGAL, SRX, XTS (2010–2019)

Bulletin PIP5913A — January 23, 2024

Bulletin Details

Bulletin IDPIP5913A
ManufacturerBUICK
ModelsLACROSSE, REGAL, SRX, XTS
Model Years2010–2019
Date IssuedJanuary 23, 2024
Date Added to NHTSAFebruary 12, 2024
ComponentEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Vehicles Affected25 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This Preliminary information communicates additional diagnostics to help isolate source of complaint.

Affected Vehicles

MakeModelYearComponent
CADILLAC XTS 2019 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CADILLAC XTS 2018 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
BUICK REGAL 2017 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CADILLAC XTS 2017 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
BUICK LACROSSE 2016 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
BUICK REGAL 2016 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CADILLAC SRX 2016 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CADILLAC XTS 2016 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
BUICK LACROSSE 2015 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
BUICK REGAL 2015 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CADILLAC SRX 2015 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CADILLAC XTS 2015 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
BUICK LACROSSE 2014 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
BUICK REGAL 2014 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CADILLAC SRX 2014 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CADILLAC XTS 2014 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
BUICK LACROSSE 2013 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CADILLAC SRX 2013 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CADILLAC XTS 2013 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
BUICK LACROSSE 2012 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CADILLAC SRX 2012 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
BUICK LACROSSE 2011 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CADILLAC SRX 2011 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
BUICK LACROSSE 2010 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
CADILLAC SRX 2010 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Related BUICK Recalls

CampaignModelYearComponentSummary
REGAL 2013 SUSPENSION:REAR General Motors, LLC (GM) is recalling certain 2012–2013 Buick Regal Turbo and...
REGAL 2012 SUSPENSION:REAR General Motors, LLC (GM) is recalling certain 2012–2013 Buick Regal Turbo and...
ENCLAVE 2026 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER ... General Motors has decided that certain 2027 Chevrolet Bolt EV, 2025-2026 Cad...
ENVISION 2026 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER ... General Motors has decided that certain 2027 Chevrolet Bolt EV, 2025-2026 Cad...
VERANO 2014 AIR BAGS:SIDE/WINDOW General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized BUICK dealer. Bring this bulletin ID (PIP5913A) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.