TSB: BUICK ACADIA, ATS, BOLT EV, CAMARO, CANYON, CAPRICE, CAPTIVA, CASCADA, CITY EXPRESS, COLORADO, CORVETTE, CRUZE, CT6, CTS, ELR, ENCLAVE, ENCORE, ENVISION, EQUINOX, ESCALADE, ESCALADE ESV, EXPRESS, IMPALA, LACROSSE, LOW CAB 4500, LOW CAB 5500, MALIBU, N300, N300 MAX, REGAL, SAVANA, SIERRA, SIERRA 2500, SIERRA DENALI, SILVERADO, SILVERADO 2500, SILVERADO 3500, SONIC, SPARK, SPARK EV, SRX, SS, SUBURBAN, TAHOE, TERRAIN, TRAVERSE, TRAX, VERANO, VOLT, XT5, XTS, YUKON, YUKON XL (2016–2017)

Bulletin PIC6287 — June 15, 2017

Bulletin Details

Bulletin IDPIC6287
ManufacturerBUICK
ModelsACADIA, ATS, BOLT EV, CAMARO, CANYON, CAPRICE, CAPTIVA, CASCADA, CITY EXPRESS, COLORADO, CORVETTE, CRUZE, CT6, CTS, ELR, ENCLAVE, ENCORE, ENVISION, EQUINOX, ESCALADE, ESCALADE ESV, EXPRESS, IMPALA, LACROSSE, LOW CAB 4500, LOW CAB 5500, MALIBU, N300, N300 MAX, REGAL, SAVANA, SIERRA, SIERRA 2500, SIERRA DENALI, SILVERADO, SILVERADO 2500, SILVERADO 3500, SONIC, SPARK, SPARK EV, SRX, SS, SUBURBAN, TAHOE, TERRAIN, TRAVERSE, TRAX, VERANO, VOLT, XT5, XTS, YUKON, YUKON XL
Model Years2016–2017
Date IssuedJune 15, 2017
Date Added to NHTSAOctober 4, 2017
ComponentEQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Vehicles Affected94 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This Preliminary Information communication provides information to the technician about vehicles that the radio will not retain the previous settings and will go to the Home Icon screen when the vehicle is restarted. Dealer should communica

Affected Vehicles

MakeModelYearComponent
GMC ACADIA 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ATS 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET BOLT EV 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET CAMARO 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC CANYON 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET CAPRICE 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET CAPTIVA 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK CASCADA 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET CITY EXPRESS 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET COLORADO 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET CORVETTE 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET CRUZE 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC CT6 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC CTS 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ELR 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENCLAVE 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENCORE 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENVISION 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET EQUINOX 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE ESV 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET EXPRESS 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET IMPALA 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK LACROSSE 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET LOW CAB 4500 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET LOW CAB 5500 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET MALIBU 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET N300 MAX 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK REGAL 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SAVANA 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 3500 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SONIC 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SPARK 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SPARK EV 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SS 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SUBURBAN 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET TAHOE 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC TERRAIN 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET TRAVERSE 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET TRAX 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK VERANO 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET VOLT 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC XT5 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC XTS 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON XL 2017 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC ACADIA 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ATS 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET CAMARO 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC CANYON 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET CAPRICE 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET CAPTIVA 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK CASCADA 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET CITY EXPRESS 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET COLORADO 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET CORVETTE 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET CRUZE 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC CT6 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC CTS 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ELR 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENCLAVE 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENCORE 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENVISION 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET EQUINOX 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE ESV 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET EXPRESS 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET IMPALA 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK LACROSSE 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET MALIBU 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET N300 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK REGAL 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SAVANA 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA 2500 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA DENALI 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 2500 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 3500 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SONIC 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SPARK 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SPARK EV 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC SRX 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SS 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SUBURBAN 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET TAHOE 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC TERRAIN 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET TRAVERSE 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET TRAX 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK VERANO 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET VOLT 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC XTS 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON XL 2016 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Related BUICK Recalls

CampaignModelYearComponentSummary
REGAL 2013 SUSPENSION:REAR General Motors, LLC (GM) is recalling certain 2012–2013 Buick Regal Turbo and...
REGAL 2012 SUSPENSION:REAR General Motors, LLC (GM) is recalling certain 2012–2013 Buick Regal Turbo and...
ENCLAVE 2026 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER ... General Motors has decided that certain 2027 Chevrolet Bolt EV, 2025-2026 Cad...
ENVISION 2026 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER ... General Motors has decided that certain 2027 Chevrolet Bolt EV, 2025-2026 Cad...
VERANO 2014 AIR BAGS:SIDE/WINDOW General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized BUICK dealer. Bring this bulletin ID (PIC6287) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.