TSB: BUICK ACADIA, AVALANCHE, CTS, DTS, ENCLAVE, ESCALADE, ESCALADE ESV, ESCALADE EXT, LACROSSE, OUTLOOK, SIERRA 2500, SIERRA DENALI, SILVERADO 1500, SILVERADO 2500, SRX, SUBURBAN, TAHOE, TRAVERSE, VERANO, YUKON, YUKON DENALI, YUKON DENALI XL, YUKON XL (2006–2015)

Bulletin PI1533A — November 23, 2015

Bulletin Details

Bulletin IDPI1533A
ManufacturerBUICK
ModelsACADIA, AVALANCHE, CTS, DTS, ENCLAVE, ESCALADE, ESCALADE ESV, ESCALADE EXT, LACROSSE, OUTLOOK, SIERRA 2500, SIERRA DENALI, SILVERADO 1500, SILVERADO 2500, SRX, SUBURBAN, TAHOE, TRAVERSE, VERANO, YUKON, YUKON DENALI, YUKON DENALI XL, YUKON XL
Model Years2006–2015
Date IssuedNovember 23, 2015
Date Added to NHTSAMay 21, 2018
ComponentEQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Vehicles Affected132 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This preliminary informational bulletin provides repair information to correct a customer concern of poor radio hands-free voice recognition performance or sound quality after OnStar upgrade.

Affected Vehicles

MakeModelYearComponent
GMC ACADIA 2015 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC CTS 2015 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENCLAVE 2015 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC ACADIA 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC CTS 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENCLAVE 2014 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC ACADIA 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC CTS 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENCLAVE 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE ESV 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE EXT 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA 2500 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA DENALI 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI XL 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON XL 2013 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC ACADIA 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC CTS 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENCLAVE 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE ESV 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE EXT 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA 2500 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA DENALI 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK VERANO 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI XL 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON XL 2012 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC ACADIA 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET AVALANCHE 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC CTS 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC DTS 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENCLAVE 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE ESV 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE EXT 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA 2500 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA DENALI 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 1500 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 2500 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SUBURBAN 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET TAHOE 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET TRAVERSE 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI XL 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON XL 2011 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC ACADIA 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET AVALANCHE 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC CTS 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC DTS 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENCLAVE 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE ESV 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE EXT 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK LACROSSE 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
SATURN OUTLOOK 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA 2500 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA DENALI 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 1500 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 2500 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SUBURBAN 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET TRAVERSE 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI XL 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON XL 2010 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC ACADIA 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET AVALANCHE 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC CTS 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC DTS 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENCLAVE 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE ESV 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE EXT 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK LACROSSE 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
SATURN OUTLOOK 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA 2500 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA DENALI 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 1500 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 2500 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC SRX 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SUBURBAN 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET TAHOE 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET TRAVERSE 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI XL 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON XL 2009 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC ACADIA 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET AVALANCHE 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC CTS 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC DTS 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK ENCLAVE 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE ESV 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE EXT 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
BUICK LACROSSE 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
SATURN OUTLOOK 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA 2500 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA DENALI 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 1500 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 2500 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC SRX 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SUBURBAN 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET TAHOE 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI XL 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON XL 2008 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC ACADIA 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET AVALANCHE 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC DTS 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE ESV 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC ESCALADE EXT 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
SATURN OUTLOOK 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA 2500 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC SIERRA DENALI 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 1500 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SILVERADO 2500 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC SRX 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET SUBURBAN 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHEVROLET TAHOE 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON DENALI XL 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
GMC YUKON XL 2007 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CADILLAC DTS 2006 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized BUICK dealer. Bring this bulletin ID (PI1533A) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.