TSB: BUICK ATS, CRUZE, ENCORE, EQUINOX, GENERAL MOTORS, IMPALA, LACROSSE, MALIBU, REGAL, SIERRA 1500, SIERRA 2500, SIERRA 3500, SIERRA DENALI, SILVERADO 1500, SILVERADO 2500, SILVERADO 3500, SONIC, SRX, TAHOE, TERRAIN, VERANO, VOLT, XTS, YUKON (2010–2015)

Bulletin PI0737A — February 1, 2014

Bulletin Details

Bulletin IDPI0737A
ManufacturerBUICK
ModelsATS, CRUZE, ENCORE, EQUINOX, GENERAL MOTORS, IMPALA, LACROSSE, MALIBU, REGAL, SIERRA 1500, SIERRA 2500, SIERRA 3500, SIERRA DENALI, SILVERADO 1500, SILVERADO 2500, SILVERADO 3500, SONIC, SRX, TAHOE, TERRAIN, VERANO, VOLT, XTS, YUKON
Model Years2010–2015
Date IssuedFebruary 1, 2014
Date Added to NHTSAApril 29, 2024
ComponentELECTRICAL SYSTEM
Vehicles Affected199 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Rear Doors Intermittently will not Open from Inside.

Affected Vehicles

MakeModelYearComponent
CADILLAC ATS 2015 110000 ELECTRICAL SYSTEM
CADILLAC ATS 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CADILLAC ATS 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK ENCORE 2015 110000 ELECTRICAL SYSTEM
BUICK ENCORE 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET IMPALA 2015 110000 ELECTRICAL SYSTEM
CHEVROLET IMPALA 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET IMPALA 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK LACROSSE 2015 110000 ELECTRICAL SYSTEM
BUICK LACROSSE 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK LACROSSE 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET MALIBU 2015 110000 ELECTRICAL SYSTEM
CHEVROLET MALIBU 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET MALIBU 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK REGAL 2015 110000 ELECTRICAL SYSTEM
BUICK REGAL 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK REGAL 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC SIERRA 1500 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC SIERRA 2500 2015 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
GMC SIERRA 2500 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC SIERRA 3500 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC SIERRA DENALI 2015 110000 ELECTRICAL SYSTEM
GMC SIERRA DENALI 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET SILVERADO 1500 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET SILVERADO 2500 2015 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 2500 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET SILVERADO 2500 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET SILVERADO 3500 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET SONIC 2015 110000 ELECTRICAL SYSTEM
CHEVROLET SONIC 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET SONIC 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CADILLAC SRX 2015 110000 ELECTRICAL SYSTEM
CADILLAC SRX 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CADILLAC SRX 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET TAHOE 2015 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET TAHOE 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET VOLT 2015 110000 ELECTRICAL SYSTEM
CHEVROLET VOLT 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET VOLT 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CADILLAC XTS 2015 110000 ELECTRICAL SYSTEM
CADILLAC XTS 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CADILLAC XTS 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC YUKON 2015 110000 ELECTRICAL SYSTEM
GMC YUKON 2015 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
GMC YUKON 2015 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CADILLAC ATS 2014 110000 ELECTRICAL SYSTEM
CADILLAC ATS 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CADILLAC ATS 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET CRUZE 2014 110000 ELECTRICAL SYSTEM
CHEVROLET CRUZE 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET CRUZE 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET EQUINOX 2014 110000 ELECTRICAL SYSTEM
CHEVROLET EQUINOX 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET EQUINOX 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET IMPALA 2014 110000 ELECTRICAL SYSTEM
CHEVROLET IMPALA 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET IMPALA 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK LACROSSE 2014 110000 ELECTRICAL SYSTEM
BUICK LACROSSE 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK LACROSSE 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET MALIBU 2014 110000 ELECTRICAL SYSTEM
CHEVROLET MALIBU 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET MALIBU 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK REGAL 2014 110000 ELECTRICAL SYSTEM
BUICK REGAL 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK REGAL 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC SIERRA 1500 2014 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
GMC SIERRA 1500 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC SIERRA 2500 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC SIERRA 3500 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET SILVERADO 1500 2014 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET SILVERADO 1500 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET SILVERADO 2500 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET SILVERADO 3500 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET SONIC 2014 110000 ELECTRICAL SYSTEM
CHEVROLET SONIC 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET SONIC 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CADILLAC SRX 2014 110000 ELECTRICAL SYSTEM
CADILLAC SRX 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CADILLAC SRX 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC TERRAIN 2014 110000 ELECTRICAL SYSTEM
GMC TERRAIN 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
GMC TERRAIN 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK VERANO 2014 110000 ELECTRICAL SYSTEM
BUICK VERANO 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK VERANO 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET VOLT 2014 110000 ELECTRICAL SYSTEM
CHEVROLET VOLT 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET VOLT 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CADILLAC XTS 2014 110000 ELECTRICAL SYSTEM
CADILLAC XTS 2014 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CADILLAC XTS 2014 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CADILLAC ATS 2013 110000 ELECTRICAL SYSTEM
CADILLAC ATS 2013 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CADILLAC ATS 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET CRUZE 2013 110000 ELECTRICAL SYSTEM
CHEVROLET CRUZE 2013 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET CRUZE 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET EQUINOX 2013 110000 ELECTRICAL SYSTEM
CHEVROLET EQUINOX 2013 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET EQUINOX 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK LACROSSE 2013 110000 ELECTRICAL SYSTEM
BUICK LACROSSE 2013 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK LACROSSE 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET MALIBU 2013 110000 ELECTRICAL SYSTEM
CHEVROLET MALIBU 2013 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET MALIBU 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK REGAL 2013 110000 ELECTRICAL SYSTEM
BUICK REGAL 2013 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK REGAL 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC SIERRA 1500 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC SIERRA 2500 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC SIERRA 3500 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET SONIC 2013 110000 ELECTRICAL SYSTEM
CHEVROLET SONIC 2013 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET SONIC 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CADILLAC SRX 2013 110000 ELECTRICAL SYSTEM
CADILLAC SRX 2013 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CADILLAC SRX 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC TERRAIN 2013 110000 ELECTRICAL SYSTEM
GMC TERRAIN 2013 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
GMC TERRAIN 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK VERANO 2013 110000 ELECTRICAL SYSTEM
BUICK VERANO 2013 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK VERANO 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET VOLT 2013 110000 ELECTRICAL SYSTEM
CHEVROLET VOLT 2013 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET VOLT 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CADILLAC XTS 2013 110000 ELECTRICAL SYSTEM
CADILLAC XTS 2013 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CADILLAC XTS 2013 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET CRUZE 2012 110000 ELECTRICAL SYSTEM
CHEVROLET CRUZE 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET CRUZE 2012 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET EQUINOX 2012 110000 ELECTRICAL SYSTEM
CHEVROLET EQUINOX 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET EQUINOX 2012 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK LACROSSE 2012 110000 ELECTRICAL SYSTEM
BUICK LACROSSE 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK LACROSSE 2012 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET MALIBU 2012 110000 ELECTRICAL SYSTEM
CHEVROLET MALIBU 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK REGAL 2012 110000 ELECTRICAL SYSTEM
BUICK REGAL 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK REGAL 2012 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET SONIC 2012 110000 ELECTRICAL SYSTEM
CHEVROLET SONIC 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET SONIC 2012 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CADILLAC SRX 2012 110000 ELECTRICAL SYSTEM
CADILLAC SRX 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CADILLAC SRX 2012 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC TERRAIN 2012 110000 ELECTRICAL SYSTEM
GMC TERRAIN 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
GMC TERRAIN 2012 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK VERANO 2012 110000 ELECTRICAL SYSTEM
BUICK VERANO 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK VERANO 2012 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET VOLT 2012 110000 ELECTRICAL SYSTEM
CHEVROLET VOLT 2012 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET VOLT 2012 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET CRUZE 2011 110000 ELECTRICAL SYSTEM
CHEVROLET CRUZE 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET CRUZE 2011 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET EQUINOX 2011 110000 ELECTRICAL SYSTEM
CHEVROLET EQUINOX 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET EQUINOX 2011 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK LACROSSE 2011 110000 ELECTRICAL SYSTEM
BUICK LACROSSE 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK LACROSSE 2011 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK REGAL 2011 110000 ELECTRICAL SYSTEM
BUICK REGAL 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK REGAL 2011 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CADILLAC SRX 2011 110000 ELECTRICAL SYSTEM
CADILLAC SRX 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CADILLAC SRX 2011 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC TERRAIN 2011 110000 ELECTRICAL SYSTEM
GMC TERRAIN 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
GMC TERRAIN 2011 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET VOLT 2011 110000 ELECTRICAL SYSTEM
CHEVROLET VOLT 2011 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET VOLT 2011 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CHEVROLET EQUINOX 2010 110000 ELECTRICAL SYSTEM
CHEVROLET EQUINOX 2010 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CHEVROLET EQUINOX 2010 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
BUICK LACROSSE 2010 110000 ELECTRICAL SYSTEM
BUICK LACROSSE 2010 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BUICK LACROSSE 2010 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
CADILLAC SRX 2010 110000 ELECTRICAL SYSTEM
CADILLAC SRX 2010 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CADILLAC SRX 2010 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC TERRAIN 2010 110000 ELECTRICAL SYSTEM
GMC TERRAIN 2010 171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH
GMC TERRAIN 2010 171200 LATCHES/LOCKS/LINKAGES:DOORS:LOCK
GMC GENERAL MOTORS 110000 ELECTRICAL SYSTEM
GMC GENERAL MOTORS 162300 STRUCTURE:BODY:DOOR

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized BUICK dealer. Bring this bulletin ID (PI0737A) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.