TSB: FRONTLINE IMPEL, VELOCITY (2000-2023)

Bulletin PB_560.2 - February 11, 2024

Bulletin Details

Bulletin IDPB_560.2
ManufacturerFRONTLINE
ModelsIMPEL, VELOCITY
Model Years2000-2023
Date IssuedFebruary 11, 2024
Date Added to NHTSAApril 1, 2024
ComponentEQUIPMENT
Vehicles Affected50 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls, they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Replacement step options for discontinued power steps on Impel/Velocitya?? chassis.

Affected Vehicles

MakeModelYearComponent
PIERCE IMPEL 2023 350000 EQUIPMENT
PIERCE VELOCITY 2023 350000 EQUIPMENT
FRONTLINE IMPEL 2022 350000 EQUIPMENT
PIERCE IMPEL 2022 350000 EQUIPMENT
FRONTLINE VELOCITY 2022 350000 EQUIPMENT
PIERCE VELOCITY 2022 350000 EQUIPMENT
PIERCE IMPEL 2021 350000 EQUIPMENT
PIERCE VELOCITY 2021 350000 EQUIPMENT
PIERCE IMPEL 2020 350000 EQUIPMENT
PIERCE VELOCITY 2020 350000 EQUIPMENT
PIERCE IMPEL 2019 350000 EQUIPMENT
PIERCE VELOCITY 2019 350000 EQUIPMENT
PIERCE IMPEL 2018 350000 EQUIPMENT
PIERCE VELOCITY 2018 350000 EQUIPMENT
PIERCE IMPEL 2017 350000 EQUIPMENT
PIERCE VELOCITY 2017 350000 EQUIPMENT
PIERCE IMPEL 2016 350000 EQUIPMENT
PIERCE VELOCITY 2016 350000 EQUIPMENT
PIERCE IMPEL 2015 350000 EQUIPMENT
PIERCE VELOCITY 2015 350000 EQUIPMENT
PIERCE IMPEL 2014 350000 EQUIPMENT
PIERCE VELOCITY 2014 350000 EQUIPMENT
PIERCE IMPEL 2013 350000 EQUIPMENT
PIERCE VELOCITY 2013 350000 EQUIPMENT
PIERCE IMPEL 2012 350000 EQUIPMENT
PIERCE VELOCITY 2012 350000 EQUIPMENT
PIERCE IMPEL 2011 350000 EQUIPMENT
PIERCE VELOCITY 2011 350000 EQUIPMENT
PIERCE IMPEL 2010 350000 EQUIPMENT
PIERCE VELOCITY 2010 350000 EQUIPMENT
PIERCE IMPEL 2009 350000 EQUIPMENT
PIERCE VELOCITY 2009 350000 EQUIPMENT
PIERCE IMPEL 2008 350000 EQUIPMENT
PIERCE VELOCITY 2008 350000 EQUIPMENT
PIERCE IMPEL 2007 350000 EQUIPMENT
PIERCE VELOCITY 2007 350000 EQUIPMENT
PIERCE IMPEL 2006 350000 EQUIPMENT
PIERCE VELOCITY 2006 350000 EQUIPMENT
PIERCE IMPEL 2005 350000 EQUIPMENT
PIERCE VELOCITY 2005 350000 EQUIPMENT
PIERCE IMPEL 2004 350000 EQUIPMENT
PIERCE VELOCITY 2004 350000 EQUIPMENT
PIERCE IMPEL 2003 350000 EQUIPMENT
PIERCE VELOCITY 2003 350000 EQUIPMENT
PIERCE IMPEL 2002 350000 EQUIPMENT
PIERCE VELOCITY 2002 350000 EQUIPMENT
PIERCE IMPEL 2001 350000 EQUIPMENT
PIERCE VELOCITY 2001 350000 EQUIPMENT
PIERCE IMPEL 2000 350000 EQUIPMENT
PIERCE VELOCITY 2000 350000 EQUIPMENT

Related FRONTLINE Recalls

CampaignModelYearComponentSummary
TYPE I 2019 SUSPENSION:REAR REV Ambulance Group Orlando, Inc. (REV) is recalling certain 2018-2020 Type 1...
TYPE I 2020 SUSPENSION:REAR REV Ambulance Group Orlando, Inc. (REV) is recalling certain 2018-2020 Type 1...
TYPE I 2018 SUSPENSION:REAR REV Ambulance Group Orlando, Inc. (REV) is recalling certain 2018-2020 Type 1...
ENCORE RESCUE 2018 EXTERIOR LIGHTING:BRAKE LIGHTS Pierce Manufacturing (Pierce) is 2018-2019 Frontline C-35X, C-25, C-45X-3 and...
ENCORE RESCUE 2019 EXTERIOR LIGHTING:BRAKE LIGHTS Pierce Manufacturing (Pierce) is 2018-2019 Frontline C-35X, C-25, C-45X-3 and...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FRONTLINE dealer. Bring this bulletin ID (PB_560.2) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage, manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix, the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.