NHTSA Campaign 25V337000

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Issued by Ford Motor Company · Reported May 23, 2025 · 30,679 vehicles affected

What's wrong

Ford Motor Company (Ford) is recalling certain 2024 Nautilus vehicles. The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 111, "Rear Visibility," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 126, 108, 135, 138, 208, 101, and 305.

Consequence

A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash.

Remedy

The multimedia module system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 24, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C21.

Vehicles affected by this recall

Make Model Year Units
LINCOLN NAUTILUS 2024 30,679

Source: NHTSA Campaign 25V337000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.