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NHTSA Campaign 24V807000

ELECTRICAL SYSTEM:SOFTWARE

Issued by Mercedes-Benz USA, LLC · Reported Oct 25, 2024 · 21 vehicles affected

What's wrong

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.

Consequence

A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.

Remedy

Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.

Vehicles affected by this recall

Make Model Year Units
MERCEDES-BENZ S 500 2021 21
MERCEDES-BENZ S 580 2021 21
MERCEDES-MAYBACH S 580 2021 21

Source: NHTSA Campaign 24V807000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.