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NHTSA Campaign 24V688000

BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING

Issued by Mercedes-Benz USA, LLC · Reported Sep 13, 2024 · 2,025 vehicles affected

What's wrong

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.

Consequence

An automatic emergency braking system that does not function as intended can increase the risk of a crash.

Remedy

Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.

Vehicles affected by this recall

Make Model Year Units
MERCEDES-BENZ AMG CLE53 2024 2,025
MERCEDES-BENZ CLE 300 2024 2,025
MERCEDES-BENZ CLE 450 2024 2,025
MERCEDES-BENZ E 350 2024 2,025
MERCEDES-BENZ E 450 2024 2,025

Source: NHTSA Campaign 24V688000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.