NHTSA Campaign 24V372000
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Issued by Mercedes-Benz USA, LLC · Reported May 28, 2024 · 14,912 vehicles affected
What's wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
Consequence
A sudden loss of drive power increases the risk of a crash.
Remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Vehicles affected by this recall
| Make | Model | Year | Units |
|---|---|---|---|
| MERCEDES-BENZ | AMG EQE 53 4MATIC | 2024 | 14,912 |
| MERCEDES-BENZ | AMG EQE SUV 53 4MATIC | 2024 | 14,912 |
| MERCEDES-BENZ | AMG EQE SUV 53 4MATIC | 2025 | 14,912 |
| MERCEDES-BENZ | AMG EQS 53 4MATIC | 2024 | 14,912 |
| MERCEDES-BENZ | EQE 350 4MATIC | 2024 | 14,912 |
| MERCEDES-BENZ | EQE 350+ | 2024 | 14,912 |
| MERCEDES-BENZ | EQE 500 | 2024 | 14,912 |
| MERCEDES-BENZ | EQE SUV 350 4MATIC | 2023 | 14,912 |
| MERCEDES-BENZ | EQE SUV 350 4MATIC | 2024 | 14,912 |
| MERCEDES-BENZ | EQE SUV 350 4MATIC | 2025 | 14,912 |
| MERCEDES-BENZ | EQE SUV 350+ | 2023 | 14,912 |
| MERCEDES-BENZ | EQE SUV 350+ | 2024 | 14,912 |
| MERCEDES-BENZ | EQE SUV 350+ | 2025 | 14,912 |
| MERCEDES-BENZ | EQE SUV 500 4MATIC | 2023 | 14,912 |
| MERCEDES-BENZ | EQE SUV 500 4MATIC | 2024 | 14,912 |
| MERCEDES-BENZ | EQE SUV 500 4MATIC | 2025 | 14,912 |
| MERCEDES-BENZ | EQS 450+ | 2024 | 14,912 |
| MERCEDES-BENZ | EQS 580 | 2024 | 14,912 |
| MERCEDES-BENZ | EQS SUV 450 4MATIC | 2023 | 14,912 |
| MERCEDES-BENZ | EQS SUV 450 4MATIC | 2024 | 14,912 |
| MERCEDES-BENZ | EQS SUV 450 4MATIC | 2025 | 14,912 |
| MERCEDES-BENZ | EQS SUV 450+ | 2023 | 14,912 |
| MERCEDES-BENZ | EQS SUV 450+ | 2024 | 14,912 |
| MERCEDES-BENZ | EQS SUV 450+ | 2025 | 14,912 |
| MERCEDES-BENZ | EQS SUV 580 4MATIC | 2023 | 14,912 |
| MERCEDES-BENZ | EQS SUV 580 4MATIC | 2024 | 14,912 |
| MERCEDES-BENZ | EQS SUV 580 4MATIC | 2025 | 14,912 |
| MERCEDES-BENZ | REDUNDANT EQS 450 | 2024 | 14,912 |
| MERCEDES-MAYBACH | EQS SUV 680 4MATIC | 2024 | 14,912 |
| MERCEDES-MAYBACH | EQS SUV 680 4MATIC | 2025 | 14,912 |
Source: NHTSA Campaign 24V372000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.