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NHTSA Campaign 23V420000

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Issued by Ford Motor Company · Reported Jun 9, 2023 · 691,133 vehicles affected

What's wrong

Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."

Consequence

Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.

Remedy

Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.

Vehicles affected by this recall

Make Model Year Units
FORD EXPEDITION 2018 691,133
FORD EXPEDITION 2019 691,133
FORD EXPEDITION 2020 691,133
FORD EXPEDITION 2021 691,133
FORD EXPEDITION 2022 691,133
FORD EXPEDITION 2023 691,133
FORD F-250 SD 2019 691,133
FORD F-250 SD 2020 691,133
FORD F-250 SD 2021 691,133
FORD F-250 SD 2022 691,133
FORD F-250 SD 2023 691,133
FORD F-350 SD 2019 691,133
FORD F-350 SD 2020 691,133
FORD F-350 SD 2021 691,133
FORD F-350 SD 2022 691,133
FORD F-350 SD 2023 691,133
FORD F-450 SD 2019 691,133
FORD F-450 SD 2020 691,133
FORD F-450 SD 2021 691,133
FORD F-450 SD 2022 691,133
FORD F-450 SD 2023 691,133
FORD F-550 SD 2019 691,133
FORD F-550 SD 2020 691,133
FORD F-550 SD 2021 691,133
FORD F-550 SD 2022 691,133
FORD F-550 SD 2023 691,133
LINCOLN NAVIGATOR 2018 691,133
LINCOLN NAVIGATOR 2019 691,133
LINCOLN NAVIGATOR 2020 691,133
LINCOLN NAVIGATOR 2021 691,133
LINCOLN NAVIGATOR 2022 691,133
LINCOLN NAVIGATOR 2023 691,133

Source: NHTSA Campaign 23V420000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.