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NHTSA Campaign 21V931000

ELECTRICAL SYSTEM:SOFTWARE

Issued by Mercedes-Benz USA, LLC · Reported Nov 29, 2021 · 227 vehicles affected

What's wrong

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.

Consequence

Driver distraction can increase the risk of a crash.

Remedy

MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

Vehicles affected by this recall

Make Model Year Units
MERCEDES-BENZ EQS 450 2022 227
MERCEDES-BENZ EQS 580 2022 227
MERCEDES-BENZ S 500 2022 227
MERCEDES-BENZ S 580 2021 227

Source: NHTSA Campaign 21V931000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.