NHTSA Campaign 21V597000

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP

Issued by Volvo Bus Corporation · Reported Aug 2, 2021 · 266 vehicles affected

What's wrong

Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."

Consequence

In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.

Remedy

Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.

Vehicles affected by this recall

Make Model Year Units
VOLVO BUS 9700 2009 266
VOLVO BUS 9700 2010 266
VOLVO BUS 9700 2011 266
VOLVO BUS 9700 2012 266
VOLVO BUS 9700 2013 266
VOLVO BUS 9700 2014 266
VOLVO BUS 9700 2015 266
VOLVO BUS 9700 2016 266
VOLVO BUS 9700 2017 266
VOLVO BUS 9700 2018 266
VOLVO BUS 9700 2019 266
VOLVO BUS 9700 2020 266
VOLVO BUS 9700 2021 266

Source: NHTSA Campaign 21V597000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.