NHTSA Campaign 21V597000
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP
Issued by Volvo Bus Corporation · Reported Aug 2, 2021 · 266 vehicles affected
What's wrong
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
Consequence
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
Remedy
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Vehicles affected by this recall
| Make | Model | Year | Units |
|---|---|---|---|
| VOLVO BUS | 9700 | 2009 | 266 |
| VOLVO BUS | 9700 | 2010 | 266 |
| VOLVO BUS | 9700 | 2011 | 266 |
| VOLVO BUS | 9700 | 2012 | 266 |
| VOLVO BUS | 9700 | 2013 | 266 |
| VOLVO BUS | 9700 | 2014 | 266 |
| VOLVO BUS | 9700 | 2015 | 266 |
| VOLVO BUS | 9700 | 2016 | 266 |
| VOLVO BUS | 9700 | 2017 | 266 |
| VOLVO BUS | 9700 | 2018 | 266 |
| VOLVO BUS | 9700 | 2019 | 266 |
| VOLVO BUS | 9700 | 2020 | 266 |
| VOLVO BUS | 9700 | 2021 | 266 |
Source: NHTSA Campaign 21V597000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.