NHTSA Campaign 21V00J000

ELECTRICAL SYSTEM:SOFTWARE

Issued by Mercedes-Benz USA, LLC · Reported Dec 27, 2021 · 1,239 vehicles affected

What's wrong

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system (eCall).

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.

Vehicles affected by this recall

Make Model Year Units
MERCEDES-BENZ EQS 450 2022 1,239
MERCEDES-BENZ S 500 2022 1,239
MERCEDES-BENZ S 580 2022 1,239

Source: NHTSA Campaign 21V00J000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.