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NHTSA Campaign 19V886000

EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Issued by Chrysler (FCA US LLC) · Reported Dec 12, 2019 · 20,441 vehicles affected

What's wrong

Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Consequence

The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.

Vehicles affected by this recall

Make Model Year Units
CHRYSLER PACIFICA 2018 20,441
CHRYSLER PACIFICA 2019 20,441

Source: NHTSA Campaign 19V886000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.