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NHTSA Campaign 19V587000

EQUIPMENT:APPLIANCE:AIR CONDITIONER

Issued by Mercedes-Benz USA, LLC. · Reported Aug 12, 2019 · 18,392 vehicles affected

What's wrong

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLS450 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.

Consequence

If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.

Remedy

MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080005.

Vehicles affected by this recall

Make Model Year Units
MERCEDES-BENZ GLE 350 2020 18,392
MERCEDES-BENZ GLE 450 2020 18,392
MERCEDES-BENZ GLS 450 2020 18,392

Source: NHTSA Campaign 19V587000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.